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Frequently Asked Questions

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1. Can I add Exchange Email to my myhosting.com account?
   Yes you can! We currently offer hosted exchange services through our other brand name, mail2web.com. Through mail2web.com we offer a number of exchange solutions that suit a variety of needs. You can sign up using your current domain name to add Exchange to your account. For more information on adding Hosted Exchange to your account, click here to read on.
2. Can I have more than one domain name with Email Hosting?
   No, only one domain name can be associated with your Email Hosting Plan.  If you would like to receive email with another domain name, you will need to sign up for one of our shared, dedicated or application hosting plans.
3. Can I upgrade?

   Yes. You can upgrade at anytime to any of our other hosting plans.  To upgrade,  please visit the Control Panel and log in to your account at https://support.myhosting.com.

   NOTE: If you are upgrading from an older myhosting.com hosting plan that is no longer offered, you will not be permitted to downgrade back to your old plan.  All new service plans include additional disk space, additional email accounts, and data transfer allowances.

4. Is a domain name required to use Email Hosting?
   Yes. A domain name is required to use the Email Hosting plan.  If you do not already have a domain name, you may register for one at http://myhosting.com.
5. Does myhosting.com allow "bulk email"?
   No, myhosting.com does not allow the Email POP3 accounts or the myhosting.com Email Servers to be used for the purpose of sending unsolicited or "bulk email". The reasons for this are quite numerous, but the main problem involves the security of our Web and email servers against retaliatory flames, so called email "bombs", and various attacks, that such use would inevitably generate. While we make every effort to secure our servers from these kinds of attacks, if we were to permit our clients to engage in "bulk email" practices, we would jeopardize the security and integrity of the email and Web services for all our clients. Please see our Acceptable Use Policy.
6. How do I check my email?

   myhosting.com offers standard POP3 email boxes which you can access through any standard POP3 email program such as Outlook Express, Eudora, Thunderbird, Windows Mail or Mac Mail.  You can also use any web based email website that can connect to POP3 mailboxes such as http://mail2web.com to access the emails stored in your mailbox on the mail server.

   If you do not know what your mail server is for your web hosting account with myhosting.com, our technical support team is available to assist you 24/7 at support@myhosting.com.

7. How many POP3 email boxes do you provide?

   The Premium Hosting Plan provides you with 500 unique POP3 email accounts. This is in addition to the email forwarding and unlimited aliasing capabilities that can be configured from our Control Panel. All email accounts can be accessed by using any standard POP3 email program, such as Microsoft® Outlook Express, Eudora, Pegasus or by from the web by using mail2web.com.

   You can see how many POP3 email boxes are provided with each Web Hosting plan by visiting our Compare Hosting Plans page or on the Email Hosting page.

8. Do you provide SSL POP3, SSL IMAP4 or SSL SMTP?

   Yes, you can use the following settings if you require Secure POP3 or SMTP via SSL.

    

   POP3 over SSL Server: securemail.myhosting.com
   POP3 over SSL Port: 995

    

   IMAP4 over SSL Server: securemail.myhosting.com
   IMAP4 over SSL Port: 993

    

   SMTP over SSL Server: securemail.myhosting.com
   SMTP over SSL Port: 465

    

   You can authenticate on these servers using your full email address as the username and corresponding password.

9. Do you provide SMTP on an alternate port?

   Yes, you can use the following settings if you require alternate port SMTP. This is helpful if your ISP has blocked port 25.

    

   SMTP Server: alternativesmtp.myhosting.com
   SMTP Port: 587

    

   You can authenticate on these servers using your full email address as the username and corresponding password.