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Frequently Asked Questions

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1. Can I have more than one domain name with Email Hosting?
   No, only one domain name can be associated with your Email Hosting Plan.  If you would like to receive email with another domain name, you will need to sign up for one of our shared, dedicated or application hosting plans.
2. Can I upgrade?

   Yes. You can upgrade at anytime to any of our other hosting plans.  To upgrade, please visit the Control Panel and log in to your account at https://support.myhosting.com.

   NOTE: If you are upgrading from an older myhosting.com hosting plan that is no longer offered, you will not be permitted to downgrade back to your old plan.  All new service plans include additional disk space, additional email accounts, and data transfer allowances.

3. Do I need to have a Domain Name to set up an account with myhosting.com

   Yes. You must either register a domain name with myhosting.com, which you can do for as little as $9.95, or transfer your existing domain name in order to signup for a hosting plan. IP-only hosting is not provided.

   The only hosting plan which does not require a domain name is our File Hosting plan.  With this plan you can use a vanity domain such as yourname.myhosting.net

4. Is a domain name required to use Email Hosting?
   Yes. A domain name is required to use the Email Hosting plan.  If you do not already have a domain name, you may register for one at http://myhosting.com.
5. Do you have an account management interface for configuring emails, viewing statistics, etc. ?
   Yes, you can manage your accounts using our web-based management console at https://support.myhosting.com.
6. Does myhosting.com allow bulk email?
   No, myhosting.com does not allow the Email POP3 accounts or the myhosting.com Email Servers to be used for the purpose of sending unsolicited or "bulk email". The reasons for this are quite numerous but the main problem involves the security of our Web and email servers against retaliatory flames, so called email "bombs", and various attacks, that such use would inevitably generate. While we make every effort to secure our servers from these kinds of attacks, if we were to permit our clients to engage in "bulk email" practices we would jeopardize the security and integrity of the email and Web services for all our clients. Please see our AUP.
7. Does myhosting.com provide dial up service?

   Yes, myhosting.com provides provides a low-cost, easy-to-use international dial-up access to the Internet that is available to all customers that have already signed up for hosting services for an additional US $22.45 per month.  Service is available in 40+ countries and 3000+ locations worldwide.  This low-cost, easy-to-use dial-up service is particularly convenient for business travelers both domestically and internationally.

   For US $22.45 per month, you get unlimited Internet access service throughout Canada and in 48 States across the United States (excluding Alaska and Hawaii) without having to pay any additional roaming fees.  Dial-up services outside of North America will be subject to additional roaming fees depending on the zone the service is used in.  myhosting.com is not responsible for phone charges associated with your use of our services. Please note that in some countries, phone calls are metered for certain locations.  For additional assistance on determining these charges, please contact your local telephone company for applicable tariffs.

   For more information, you can refer to the following site: http://myhosting.com/Internet-Access/.  If you are an existing customer, you can sign-up or manage your dial-up account by logging into your control panel at https://support.myhosting.com and then click on Internet Access.

8. How do I add "Options" to my hosting account?
   Whether you have a new or existing hosting account, you can add supported Options to your current hosting plan by logging in to your Control Panel at https://support.myhosting.com.  Once logged in, you can click on the Upgrades & Options section to add additional services to your account.
9. How do I check my email?

   myhosting.com offers standard POP3 email boxes which you can access through any standard POP3 email program such as Outlook Express, Eudora, Thunderbird, Windows Mail or Mac Mail.  You can also use any web based email website that can connect to POP3 mailboxes such as http://mail2web.com to access the emails stored in your mailbox on the mail server.

   If you do not know what your mail server is for your web hosting account with myhosting.com, our technical support team is available to assist you 24/7 at support@myhosting.com.

10. How many POP3 email boxes do you provide?

    The Premium Hosting Plan provides you with 500 unique POP3 email accounts. This is in addition to the email forwarding and unlimited aliasing capabilities that can be configured from our Control Panel. All email accounts can be accessed by using any standard POP3 email program, such as Microsoft® Outlook Express, Eudora, Pegasus or by from the web by using mail2web.com.

    You can see how many POP3 email boxes are provided with each Web Hosting plan by visiting our Compare Hosting Plans page or on the Email Hosting page.

11. How soon can I set up my account and transfer my domain?

    Just go to our secure signup pages to sign up for an account. You can then contact the registrar of your domain and provide them with our name server information:
    
    Primary Name Server
    Primary Server Hostname: NS5.softcomca.com
    Primary Server Net Address: 168.144.1.155
    
    Secondary Name Server
    Secondary Server Hostname: NS6.softcomca.com
    Secondary Server Net Address: 168.144.68.6

    Once payment is received, your account will be activated. Transfers of domains usually take 24-48 hours to be updated after you submit the changes to your registrar.

12. What features and components are supported by myhosting.com?
    Click here to view a list of all features and components we support.
13. What if I exceed my monthly Data Transfer allowance?
    You will be notified by email ahead of time when you are about to exceed your monthly data transfer allowance. At that time, you will be able to select billing options that suit your Data Transfer needs. Any additional Data Transfer will be billed to you according to the usage fees.
14. What if I need more information about your products and services?
    If you require more information about our products and services please email our sales team sales@myhosting.com and they will be glad to assist you.
15. What is Data Transfer (Bandwidth)?
    Every time someone visits your web site, they download a certain amount of data. The total amount of data downloaded at the end of the month by all of your visitors is your amount of Data Transfer or Bandwidth you are using. Each hosting plan includes a certain amount of Data Transfer. Additional Data Transfer is charged on a usage basis.
16. What is Email Hosting?
    Email Hosting allows you to get your own personalized email address using your own domain name. You do not need to host a website to use email hosting. For example: yourname@yourdomain.com.
17. What type of Internet connections do you have?
    Our state-of-the-art network is fully switched using Cisco network gear and is engineered with full redundancy to ensure there is no single point of failure. myhosting.com has fully redundant high-speed fiber optic connections (multiple OC3’s) to the Internet backbone with carriers UUNET and Big Pipe Inc. Network connectivity to our web servers will never be an issue.