About a week-and-a-half ago, we launched a new feature in both of our Control Panels. Some customers may have already noticed and started taking advantage of this feature. This new feature allows you to view all of your past and current Customer Support cases. This includes all email correspondence, chat correspondence, and even telephone correspondence with our Customer Support department.
What is the advantage to you as a customer?
- You’ll always have access to all the Customer Support history linked with your account. If you’ve forgotten what the solution to a given problem, go back at any time and have a look.
- If you’re away from your email but still want to check the status of a Support case, now you can.
- If for some reason you didn’t receive our reply email, you can view everything and even reply from your Control Panel.
We hope that you’ll find this feature useful, and if you haven’t already… try it out now!
SoftCom Technology Consulting Inc.