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Phishing and Malware Warning for Customers

by Tim Attwood on November 16, 2009

On Friday we reported some issues around phishing attempts against users. The phishing scam requested that users email their username and password to a

We have now received further reports of phishing emails that were sent to users that appear to be from “”. The email indicates that your account has been deactivated and asks you to run an attached utility in order to restore your mailbox. The email is not actually from and the attached file is in fact a malware utility which may be used to compromise your account.

We recommend that all customers and users exercise extreme caution when it comes to such notification emails. We will never ask you to email us your password, and we will never instruct you to run such a utility to restore your account.

If you receive any emails of this nature, please err on the side of caution and report it to or contact us at 1-866-289-5091 before following any instructions.

If you have fallen victim to one of these phishing attempts, please contact us for further assistance.

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FullHead March 16, 2010 at 6:08 PM

As with any scam, go right to the source and contact the company directly to verify!

TheWebBarbarian April 28, 2010 at 4:26 PM

Yup, and double verify the source by checking online.

PotsNPans February 9, 2011 at 4:31 PM

I appreciate when companies give warnings like this. Forewarned is forearmed.

WrigleyF May 25, 2011 at 8:00 AM

I don’t think any reputable company, for that matter, would ever ask customers to email their passwords.

OfftheWall August 31, 2011 at 7:52 AM

To be blunt, it surprises me that this kind of scam even works anymore. You’d think people would know enough by now not to give anyone their password, even their own mother!

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