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CS Featured: Top Five Questions and Answers

by Melissa Smich on January 28, 2010

Special Contributor, Stephanie Johnston

Special Contributor, Stephanie Johnston

As a special feature to our blog, our customer support superstars weigh in and offer their wisdom, tips, tricks and the rest. Today’s feature special contributor is the customer experience specialist and team cheerleader Stefanie Johnston who offers the top five questions she receives and their answers.

How to change my name servers?

While one cannot access this through the control panel, one can send an email to and request that the domain registrars log in information be sent to you. This would more than likely be through OpenSRS.


Where to log in to my control panel?
To access your control panel, please navigate to, and log into your control panel using your domain name/password.

Where to add more email accounts?

To add additional email POP3/IMAP email accounts, please go to, and sign in with your admin@*domain* address, and password. Alternatively, you can find the “Manage your email” link within your control panel. This will take you directly to, If you have a hosted Exchange account, you will need to log into your control panel, click on Exchange at the top, and then and click on “add users”

How To Get a WordPress Blog/Gallery/Shopping Cart?

You can find the wordpress blog installation, under the Linux Subsite (or if you have a Basic hosting account, under “Hosting”), located on the left sidebar of your control panel, you should see Application Manager. The application installers are located here.

How To add a Cname or A record?

You will need to log into your control panel with your domain name and password. Click on Domain name, and then DNS management. Here you can create a Cname record or an A record. Unfortunately, you will not be able to edit your nameservers from this interface, if you require a nameserver change, you can request this to be sent to you through e-mailing support at

And Some Helpful Links!

Where to log in to the control panel?

Where to add more email accounts?

How to password protect a page on your site
Detailed instructions at our wiki page:

Related posts:

  1. What does your email address tell people about you?
  2. The Easy WordPress installation just got easier!
  3. How to publish your iWeb website to myhosting in 5 steps
  4. How to activate your Microsoft® SQL Server 2008 Database using your Account
  5. Domain Name Transfers made easy


MixedUp February 18, 2010 at 6:30 PM

It’s really convenient that you guys have ready to install applications like that, especially for blogging and retail purposes. How big of an application library do you guys have?

Rusher October 14, 2010 at 9:04 AM

Having more email accounts is a great organizational tool for online businesses. You can have one account for complaints, one for billing questions, and so on.

WrigleyF March 9, 2011 at 10:01 AM

These links were great; I spent a long time reading through them and learned a ton.

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