As it is with most companies, often the most time spent communicating with customers occurs when they are first coming on board, or when there is some issue or problem with their web hosting service. At times, it may be difficult to see the forest for the trees.
As an organization we feel that it’s important to look at areas where we need to improve, but also examine cases where our customers succeeded in achieving their goals, so we can learn “what works”, and continue to foster success for all of our customers.
As part of this feedback loop, we recently received the following note from one of our valued Non-Profit Web Hosting customers.
In early 2006, I volunteered to manage the website of Friends of Hunting Island State Park near Beaufort, South Carolina, a non-profit charitable membership organization dedicated to fund-raising, stewardship, conservation, education and promotion of the unique environment at our barrier island Park.
When I took over the four page site, I found a simple beginning that originated in a class project at one of the local schools. I’m sure some of those children went on to be great web designers, but the Friends organization grew up, too.
A local internet service provider donated the original 10 MB of hosting to local non-profits. I updated the pages to web standards and began the sea turtle nesting season reports that year. In a year or two, all the great photos, news items, other committee pages, and ideas for email addresses and a CGI calendar of events, threatened to overrun the limited server space we were granted.
We contracted with a web hosting company associated with the ISP for 50 MB more, and I put a lion’s share of our images at server space I manage. All too soon, the Board of Directors realized the possibilities for storage and online donations at the website, and their ideas and requests became too much for the price that company would charge for more space. I also recommended that we put everything in one place…
That’s when I discovered myhosting.com. The testimonials of other non-profits sounded good. I called and got excellent interaction with sales and support. Last November, without any trouble, I ported the entire site to [myhosting.com onCloud], including the image files hosted off-site. I added email addresses and continue to update the site. There’s always more to do.
We are proud of our statistics, visitors to our site come from near and far. We aren’t hung up on SEO, but we do come up in the top items in all the search engines… and that didn’t even slump for long when we moved and changed the domain name. Friends near and far read our Turtle Nest Notes. Events like the annual Pelican Plunge on January 1, semiannual Beach Litter Sweeps, our Sand Sculpture Contest, and 5K Run/Walk over the maritime forest trails we helped to improve attract locals as well as tourists.
Not everyone on our Board understands web design or web hosting, but they believe me when I tell them how great this company is. When someone asks if we can do something, I am happy to say “Yes we can.” Thank you, SoftCom and myhosting.com!
Friends of Hunting Island Webwitch
Thanks Cynthia, it’s great to hear stories like this.
We hope all of our customers achieve some measure of success, and we’d love to hear your stories, if you’re willing to share them.