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Meet Jim, Customer Support Supervisor

by Meric Alp on August 10, 2012

Starting this month, we’re launching a new feature on our blog called “Meet”. Each month we’ll be introducing you to a new employee with a brief interview. We hope this will help you learn more about the people behind your favorite web hosting company, and understand what makes us tick! myhosting

This month, we would like to begin by introducing you to Jim, Customer Support Supervisor. Jim has been with for 12 years! Read the interview below to learn more!

1. Tell us a little bit about yourself

I am currently Supervisor of the Customer Support department at  In this role I manage the floor and keep everyone on track.  In my spare time I enjoy doing many things including watching movies and spending time with family and friends, but working on my cars is by far my favorite.

2. How did your adventure start?

I began working for SoftCom Inc. in 2000 (right around the time of the Dot-Com bust). I was hired as a Tier 1 agent in the Support department and have gradually moved up. This gave me exposure to the different roles and responsibilities within the entire Support department and helped me prepare for my current role as Support Supervisor.

3.   What is the most interesting situation you have faced?

The most interesting, and challenging, situation I’ve experienced is being promoted to the role of Supervisor within the Support department. Prior to the promotion, I had been in my previous role for several years and I had reached the capacity of what I could learn in that role and was ready for a new challenge. Boredom was starting to set in and started to view my job as just a job, and not a career. I had worked on the night shift for eight years and as a result, I wasn’t able to interact with other employees as much.  In my new role, I work on the day shift and have the opportunity to re-establish old friendships and form new ones. Building and maintaining working relationships with the other departments, which is integral in my role, has also been easier and made work much more satisfying.

4. What is the best thing about

The people and the atmosphere. The team gets along very well and the camaraderie is amazing. Even though we have fun in the office, we still maintain focus and get the job done.

I also appreciate how the company values and treats its employees. Working alongside VP of Customer Care, Elya McCleave and Manager, Chris Howe has been a rewarding and enjoyable experience.

In the 10+ years I have been with, it has been amazing to witness how much the organization has changed, grown and flourished. I have already gained a lot in this new role and I look forward to continuing my learning and contributing to the company.


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