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Meet Daryl, Enterprise Accounts Manager

by Meric Alp on October 18, 2012

This month, we would like to introduce you to Daryl, Enterprise Accounts Manager. Daryl has been with for 10 years! Read the  interview below to learn how his adventure started!  myhosting

1. Tell us a little bit about yourself

My name is Daryl Brown. I’m a family man. My family and friends are the most important part of my life. Since I started working for SoftCom I’ve got married, moved into our first house, and became a proud father of two boys.  Currently a lot of my downtime hours are spent on renovations for our home.  Over the past summer we built a new deck and battled a raccoon that thought he should be allowed to live under it. The next project will either be the kitchen or finishing the basement.  I’m a big LEGO fan and have been collecting minifigs for a while. I love older B-Movies like Plan 9 from Outer Space, The Creeping Terror, Santa Claus Conquers the Martians, and so many more. I also enjoy some of the newer films like Sharktopus, Dino Shark, and Piranha.  If there’s some kind of crazy creature and bad acting I’m sold.  I’m also an avid runner. I run mostly 5K and 10K races but I’m working towards a marathon hopefully in 2013.

2. How did your adventure start?

I started working for SoftCom in early February 2002. I’ve worked with a lot of great people and had a lot of roles within our company over the last decade. Back in the early days of SoftCom we had a small support team that answered inbound emails for our shared web hosting customers and users. The first few years went by very quickly. Sometimes I miss the days of answering support emails about troubles logging into Those were the easy days even though we’d all be answering over 100 emails a day.

3. What is the most interesting situation you have faced?

The most memorable moment that comes to mind was the North American blackout of 2003. Coming into work that evening was an interesting experience but very slow. My regular 40 minute commute took just over 2 hours. We all worked hard keeping the emergency generators up and running and helping the customers that still had the ability to email us. With a power outage of that size you can imagine there were a lot of support requests. Our team pulled together; many of us put in extra hours. We had the overflowing queues back under control in less than 24 hours. Even though it was a pretty hectic time it was still a lot of fun. Getting something to eat while the power was out was interesting too. Restaurants were giving out free food before it spoiled. The lines at the Hotdog vendors were huge even though they had run out of buns hours earlier.

4.What is the best thing about

Without question the best part about is the people. We seem to hire really great people.  Everyone that I have the privilege of working with are people that I consider friends not just co-workers. A well stocked fridge of cold drinks is a great perk too J


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