View Full Version : Additional IP Addresses not functioning after reboot
karlos349
2012-01-02, 04:38 PM
A few times after rebooting my VPS, my secondary IP address no longer correctly resolves. Each time, I need to submit a ticket and it takes support a few hours on average to resolve the issue.
Has anyone come across this before? I'm wondering if there's something I can do on the server itself to correct it.
suwunk
2012-01-02, 09:01 PM
Hi There,
What control panel do you use? if you use plesk you can try this tutorial:
http://myhosting.com/kb/How_to_Manage_IP_addresses_in_Plesk_10
Also, I've submitted your problem to my hosting staff, i hope that they can help you ASAP
Cheers
Do you have the ticket number from the last time this happened to you? So we can check the history and see why it is occuring again? Thanks!
karlos349
2012-01-03, 08:55 PM
Here is the latst Case #QUW-990969
karlos349
2012-01-03, 09:00 PM
Hi There,
What control panel do you use? if you use plesk you can try this tutorial:
http://myhosting.com/kb/How_to_Manage_IP_addresses_in_Plesk_10
Also, I've submitted your problem to my hosting staff, i hope that they can help you ASAP
Cheers
It doesn't look like an issue with Plesk as the IP isn't even assigned in Windows anymore. Ping request don't resolve and it doesn't show under ipconfig.
I was able to look up your account and checked your 2 IPs, they seem to be resolving currently. However one resolves to a default Plesk page and I cannot verify myself it is resolving to your particular server. I will get one of our administrators to double check it for you.
I also recommend re-opening your existing support ticket #QUW-990969.
karlos349
2012-01-04, 01:41 PM
I was able to look up your account and checked your 2 IPs, they seem to be resolving currently. However one resolves to a default Plesk page and I cannot verify myself it is resolving to your particular server. I will get one of our administrators to double check it for you.
I also recommend re-opening your existing support ticket #QUW-990969.
Thanks Tim. The issue was addressed the other day, as it has the other two occasions. The default Plesk page is correct, as only 1 site has been moved over (I want to get an idea of reliability before moving more sites over). The issue is, that second IP doesn't resolve anywhere after the server is rebooted.
Support did respond to my email after I created this post, and said that the issue was with the ARP record, and that a static entry has been created for now. I'll email back and check on the status of a permanent fix.
Thanks.