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Welcome to the Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
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  • Background Check

    I've seen a lot of question regarding the best services and hosts. One of the best ways to identify a quality service is to do a simple check before you sign on. Do they promptly answer phones and e-mails?

  • #2

    I don't know about answering the phone, but email support is usually responsive. Another good thing is that support is always open. I have a friend using another hosting company whose web site went down on Friday night, and had to wait until Monday morning before support came into the office.

    The only bad thing is that they are not always able to help.



    • #3
      I'm glad to hear they're responsive with email. A company that takes a long time to answer a simple email is a major pet peeve of mine.


      • #4
        I know with our 24/7 support, our fastest response time is via toll-free phone call. We usually answer under 2 min


        • #5
          under 2 mins is impressive--usually you can't even get a burger at a fast food place in under 2 mins.


          • #6
            I agree completely with the above comments. And verifying tech support is especially important if your computer skills are lacking and you're going to need a lot of help developing your websites.