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Welcome to the Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
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  • Live Chat Support Not Available

    For curiosity's sake, why do you even bother advertising 24/7 chat support when you don't seem to offer it?

    1. Your live chat links go to a sales only chat window. And EVERY time I've tried to use it it's been offline and required me to leave a message that's returned hours later. The ability to leave a message does NOT qualify as 24/7 support. And I'd call instead except your last phone support rep was almost impossible to understand and gave me incorrect information.

    2. I've only been able to find your actual technical support chat once so far. Where the heck is the link for that on the contact and support pages? Why do you make it so difficult to contact you when someone actually needs support? This is starting to get ridiculous, and I don't even have a full account set up as ordered yet (hence why I need to speak to technical support -- preferably someone who knows what they're talking about this time).

  • #2
    Talked to a rep on the phone who said they're working on improving the chat issues with their vendor. So hopefully they'll get those issues taken care of soon. At least I reached someone who could competently answer all of my questions this time. Grateful for that.