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  • Live Chat Programs

    Does anyone know of any Live Chat Software that I can use, what I mean is Live chat software and/or live chat service where they do the customer service, Iím looking to outsource my customer service to a 24 hour live chat operator because they are cheaper than paying for staff myself, I found one website that was recommended to me called Live Chat Customer Service - Live247support.com This site seems to offer the Live Chat Support at a really good price. And id much rather go with a recommendation that just simply randomly searching on Google for it, If anyone in this forum is using a service like this, please let me know what they are like and then I can make a final decision who to use. Thanks

  • #2
    Originally posted by hun View Post
    Does anyone know of any Live Chat Software that I can use, what I mean is Live chat software and/or live chat service where they do the customer service, Iím looking to outsource my customer service to a 24 hour live chat operator because they are cheaper than paying for staff myself, I found one website that was recommended to me called Live Chat Customer Service - Live247support.com This site seems to offer the Live Chat Support at a really good price. And id much rather go with a recommendation that just simply randomly searching on Google for it, If anyone in this forum is using a service like this, please let me know what they are like and then I can make a final decision who to use. Thanks
    Hi hun,
    I can offer you a bunch of them

    Crafty Syntax Live Help
    HelpCenter Live Support and Web Based Chat Software
    osTicket:: Open Source Support Ticket System --> open sourced
    PHP Support Tickets
    Help Desk Software by PerlDesk | Customer Support and Email Management Solutions

    FYI

    Comment


    • #3
      Live Chat Software

      hun,

      I use CoffeeCup Live Chat:

      Live Chat | CoffeeCup Software

      Regards,
      Shane.

      Comment


      • #4
        I'm really, really surprised no one has recommended LiveZilla. It's a freeware program but IMHO one of the best live chats out there.

        Comment


        • #5
          Live Chat

          hi mate. There are lots of free softwares around. I use chat 4 support for my webhosting websites. just use google

          Comment


          • #6
            Well there are, certainly, a number of live chat softwares available today. But the real deal would be the one that suits your business requirements and provides the best qulity services. So pricing, only, should not be the alluring factor when deciding to get live chat customer services for your business. I suggest live chat software by WebGreeter because they provide a number of serivices to opt as per your business requirement.

            Good Luck!
            Ronnie Williams

            Comment


            • #7
              Free Live Chat software

              Hi

              I recommend you to take a look at comm100.com software

              It is fully hosted and completely FREE.

              With it, you can chat with your customers and answer their question in real time.

              Hope this information helps
              Last edited by suwunk; 2011-02-28, 03:21 AM. Reason: Remove spam link

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              • #8
                An important thing to keep in mind when you outsource your customer service to save money is that you may be putting your business on the rocks if that service isn't high quality.
                People don't like to stick with companies that have shoddy customer service or have responses that are too automated so be careful!

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                • #9
                  I agree with the above poster. Is there any reason in particular that you have to outsource your customer service needs and keep it in house? Keeping it in house is always the best option unless you really have to ship it out somewhere. If you do, I'd do a lot of research on all the programs and companies that are recommended to you so you don't stuck with something that stinks.

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                  • #10
                    Hi,

                    I use Nero Chat (nerochat.com) without any problems. Very Recommend

                    M.

                    Comment


                    • #11
                      I voted to freelivesupport.net a good live chat software for online customer support

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                      • #12
                        I dont have any idea about this but i am really curious to know this............

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