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Welcome to the myhosting.com Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other myhosting.com Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

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We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

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Positive Trend: Communicating with Customers Page Title Module
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  • Positive Trend: Communicating with Customers

    While the recent set of outages has been disappointing, I am at least pleased to see an increase in attempts to connect with customers. SoftCom now regularly updates its status blog, responds to issues on the forums, and is improving its ability to inform clients. I may not be satisfied with the quality of service as of late, but I want to encourage SoftCom et al. to continue in expanding its forum and web presence.

    When a company puts effort into communicating with its customers, said customers will feel valuable and respected. It is a great way to increase satisfaction and build loyalty. The more you talk to us, the less likely we are to transition from frustrated to irate. It's good business!

  • #2
    Re: Positive Trend: Communicating with Customers

    And if you have any additional suggestions we'd love to hear from any of our customers! You can post here on our forums, respond on our status blog, or get in touch with our Customer Support team 24/7.

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