Announcement Announcement Module
Collapse Forum Guidelines

Welcome to the Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
See more
See less
Creating MX/mail Records? Page Title Module
Move Remove Collapse
Conversation Detail Module
  • Filter
  • Time
  • Show
Clear All
new posts

  • Creating MX/mail Records?

    Not sure if it's me or what's up, but when I try to add MX records in the DNS management page I get:

    "An error occurred in the creation of this record. No changes were made."

    I've tried the new server addresses with and without the trailing dot. Same thing. Is there a trick to this? Apparently I need the zone. Any idea what this should be if not "@"?


  • #2
    Re: Creating MX/mail Records?

    I'm also having the same issue today. Is this related to the planned system maintenance?


    • #3
      Re: Creating MX/mail Records?

      Sorry for the issues. Are you still having trouble setting your MX records? Our DNS management interface may prevent some invalid records from being created.

      When you use the @ symbol in your MX record, for example Zone = @ and Server = mail, it will point your MX record at the A record named 'mail'. So you must first make sure you have a matching A record before you set your MX record like this.

      If you want, you can specify a IP Address explicitly in the MX record. The Zone would be the name of your MX record, like 'mail' or something like that, and the server would be either "" with a trailing dot, or "" without a trailing dot.

      This Wiki article has some additional info if you need more: