Announcement Announcement Module
Collapse Forum Guidelines

Welcome to the Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
See more
See less
Change Domain Name Page Title Module
Move Remove Collapse
Conversation Detail Module
  • Filter
  • Time
  • Show
Clear All
new posts

  • Change Domain Name

    Hi All,

    I have my domain name hosted with and up until the other day, we have had the site hosted with as well.

    I changed the DNS to point to the new IP address (of our new servers) the other day but I still need FTP access to my old website. Also, I'd like to give users the ability to use the old website if they prefer (at

    I have the Basic Hosting plan. How can I change the domain that is used for the hosting plan?

    Right now, I'm locked out of FTP access, can't really do much, can't hit even though I changed the DNS entry to point to the IP address.

    Any help is much appreciated!


  • #2
    Re: Change Domain Name

    Even if you modified your DNS you can still login by FTP to servers. For the hostname, specify the Shared IP-Address of your account. For your username use your domain name and your password. This should grant you access by FTP without needed to modify your DNS.

    Alternately, we do create a record called "ftp" which points to your site. If you didn't change this record, you can use this instead of the Shared IP address to connect to your site by FTP.

    For creating, it may require more than just an A-record addition in your DNS record. We will have to define the Apache server to respond to and direct it to your site. Please contact our Customer Support team at and they can help you with this.