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myhosting.com Forum Guidelines

Welcome to the myhosting.com Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other myhosting.com Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
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Payment Charged, Service not Received Page Title Module
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  • Payment Charged, Service not Received

    Hello,

    I have placed an order on myhosting.com for a domain,
    at customer details I have filled full form with payment details, Pressed submit button, but returned no confirmation page no confirmation email and payment has been charged from my credit card,

    I contacted support for the issue to be resolved, they said we can not help you because you don't have order number, How can I get order number for this issue? I told them I have received confirmation from my credit card company that SOFTCOM TE has charged the payment for the order, but as I explained I have not received any confirmation from myhosting.com,

    maybe this is myhosting.com's system fault or they are scam, I requested them to check the payment they received from my xxxx-xxxx credit card number but they replied me that they can't check, Why????

    waiting for the explanation from them,

  • #2
    Greetings,

    Unfortunately it is difficult to discuss billing issues on the forum, as we don't want to share personal details in a public venue. I will forward your question to our Billing department to review. I would also sugguest that you contact our Customer Support team during regular business hours (Monday to Friday, 9 AM to 5 PM Eastern Time) and ask for the Billing Department.

    24/7 In-House Phone Support | myhosting.com

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