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Welcome to the Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

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Payment Charged, Service not Received Page Title Module
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  • Payment Charged, Service not Received


    I have placed an order on for a domain,
    at customer details I have filled full form with payment details, Pressed submit button, but returned no confirmation page no confirmation email and payment has been charged from my credit card,

    I contacted support for the issue to be resolved, they said we can not help you because you don't have order number, How can I get order number for this issue? I told them I have received confirmation from my credit card company that SOFTCOM TE has charged the payment for the order, but as I explained I have not received any confirmation from,

    maybe this is's system fault or they are scam, I requested them to check the payment they received from my xxxx-xxxx credit card number but they replied me that they can't check, Why????

    waiting for the explanation from them,

  • #2

    Unfortunately it is difficult to discuss billing issues on the forum, as we don't want to share personal details in a public venue. I will forward your question to our Billing department to review. I would also sugguest that you contact our Customer Support team during regular business hours (Monday to Friday, 9 AM to 5 PM Eastern Time) and ask for the Billing Department.

    24/7 In-House Phone Support |