Announcement Announcement Module
Collapse Forum Guidelines

Welcome to the Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
See more
See less
How do i fix 404 error? Page Title Module
Move Remove Collapse
Conversation Detail Module
  • Filter
  • Time
  • Show
Clear All
new posts

  • How do i fix 404 error?

    I have been getting this 404 error on my site and i don't know why? I have all my files in the HTTP Docs folder but it gives me the 404 error. the main page to my site is called index.html is that right? should i call it something else like home.html? please answer these questions. i have tried everything but it won't work? do i need to also put on the picture files on my website? i already called customer services and am still confused?

  • #2
    Hi Themindstormman3141,

    What platform do you use? do you use any CMS? index.html file usually takes precidence on website and will load first when visiting your URL
    These Wikis may also helps;



    • #3
      Hi There,

      We'll need to know a little bit more information about your account. Is this your shared hosting account? Is it a Linux or Windows webspace? Is it on our "Classic" service (i.e. you login to your Control Panel at or is it on our "onCloud" service (i.e. you login to your control panel at

      Also, if you contact our customer support team, they will be able to give you a quicker and more personalized response.