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General Failure on Outlook Page Title Module
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  • General Failure on Outlook

    I haven't been able to open any email links on Outlook lately. It keeps saying "General Failure." What gives?

  • #2
    This is a known bug, and has been for years. It occurs when Firefox is your default browser and some glitch (or program) changes that default. Thankfully, there's a fairly easy fix, though it does involve monkeying around in the Registry.

    (Note: These instructions apply to Windows Vista and 7 only.)

    1. Click Start, type regedit, and then press Enter.
    2. Navigate to the following entry: HKEY_CLASSES_ROOT\FirefoxURL\shell\open\ddeexec
    3. In the center pane, double-click the Default entry, then remove whatever value is there (it'll probably be a weird string of numbers and commas).
    4. Click OK, then exit Regedit.
    5. If Outlook and/or Firefox are open, close them, then restart them.

    Details: Fix Outlook 'General Failure' Error for E-Mail Links | PCWorld

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