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The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

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  • Spam Trouble


    Does anyone know how to prevent email from going to the spam sub-folder on shared Linux classic hosting?

    I've tried logging into the control panel:

    But I don't see an option for this. There is a Whitelist option, but I don't this this will help because the messages are not on the Realtime Blackhole List.


  • #2
    Hi Shane,

    From the main menu, under "mail host properties", you can click on "Anti-SPAM". On this page (, you can change the options to either tag the subject line, move to a Spam folder, or do nothing.

    Is this what you're looking for?


    • #3

      I already have the last option selected ("Create a sub-folder called "spam" and move all messages suspected to be SPAM to this folder. NOTE: email in this folder will be automatically deleted after 7 days based on the time of delivery.")

      And I was wondering if it was possible to identify certain emails as legitimate, so that they don't go straight to the spam sub-folder.