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Welcome to the Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
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  • VPS Offline

    My VPS has been offline since last night.. I've sen't email to support and it's been over an hour, in facts it's been close to 12 hours.. and my vps still offline.

    Why is so proudly displayed on the home page that email response is under an hour when it clearly isn't?

    At first I thought it was due to it being late in the night (about 2am).. but it's been more than 4 hours since business hours..

    To be fair.. I did received an email at 7am local time.. stating that everything seemed ok.. but the punchline.. They verified another server, not mine.. WHAT??

    So I've been waiting ever since..

    Was considering gold even platinum support.. but can someone here tell me if it's worth or not?

  • #2
    Hi Jaas666,

    I`ll forward your problem to myhosting staff, i hope they can resolve it ASAP.



    • #3
      Sorry you're having trouble! Unfortunately we couldn't locate your account with the information provided. Would you be able to send the Ticket ID from your email thread so we can look up your account? Alternately, if you Phone our Customer Support team you can speak to someone within a few minutes.