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Welcome to the myhosting.com Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other myhosting.com Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

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New VPS Order Page Title Module
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  • New VPS Order

    Hello. I placed an order for a VPS yesterday (order number SO034852). I understand that the normal setup time is around 2 hours, though it has been about 24 hours and I have not received any further communication. Could anyone elaborate on this? Thank you!

    Bob

  • #2
    Hi Bob,

    I`ll submit your problem to myhosting staff, for faster response you can contact Customer Support.
    myhosting Customer Support team will be happy to assist you with this. You can contact them at support@myhosting.com, or by phone at 1-866-289-5091

    Cheers

    Comment


    • #3
      Hi there,

      Sorry for the delay. As you probably know your order has now been completed. We will investigate why it took longer than anticipated.

      Comment


      • #4
        After checking a little further it appears that the delay is because we were unable to process payment immediately. Approximately 20 hours after your order was placed, payment was finally able to be processed, after which your order was submitted for provisioning and completed in 17 minutes.

        Comment


        • #5
          i had a similar problem. i provided payment during checkout, however my credit card company held payment and wanted to validate my purchase was valid. i just assumed that after i verified with my card company, that the payment would just go through, not the case.

          i believe myhosting should have sent an email saying that payment failed and i should have retried. i waited about 10 hours or so, before calling customer support. at which time i was told payment was not processed. once i re-tried payment, it was provisioned very quickly.

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