Announcement Announcement Module
Collapse

myhosting.com Forum Guidelines

Welcome to the myhosting.com Forums! The purpose of this forum is to allow you to discuss topics relating to hosting and topics of interest with other myhosting.com Customers. The primary focus should relate to issues not generally included in our Wiki or Control Panel, or information not provided by our Customer Support Team. Some examples include programming and coding support, web site design ideas and SEO practices.

The forum is not meant as a replacement to our Wiki or Customer Support. We highly recommend searching our Wiki before posting on the forum. Also, if you have a question for our Customer Support team, please contact them as you would normally.

We ask that if you have any complaints or questions relating specifically to your account, that you address them to our Customer Support department. Do not post personal account information such as passwords or other sensitive and private information the forum, as this type of information is best kept secret. Also, please be respectful of other users and refrain from defamatory comments or use of coarse language.

We will visit the forum from time to time, and contribute to various topics. We reserve the right to delete any posts which are deemed offensive or against the spirit of the forum. Any spamming or illegal activity will not be tolerated. We also reserve the right to block any user who violates these guidelines.

To get started, we welcome you to sign up at our User Management site. Any account created there will have access to these forums, our Wiki, our Ideas site and commenting permission on our Status Blog.
See more
See less
Additional IP Addresses not functioning after reboot Page Title Module
Move Remove Collapse
X
Conversation Detail Module
Collapse
  • Filter
  • Time
  • Show
Clear All
new posts

  • Additional IP Addresses not functioning after reboot

    A few times after rebooting my VPS, my secondary IP address no longer correctly resolves. Each time, I need to submit a ticket and it takes support a few hours on average to resolve the issue.

    Has anyone come across this before? I'm wondering if there's something I can do on the server itself to correct it.

  • #2
    Hi There,

    What control panel do you use? if you use plesk you can try this tutorial:
    http://myhosting.com/kb/How_to_Manag...es_in_Plesk_10
    Also, I've submitted your problem to my hosting staff, i hope that they can help you ASAP

    Cheers

    Comment


    • #3
      Ticket Number?

      Do you have the ticket number from the last time this happened to you? So we can check the history and see why it is occuring again? Thanks!

      Comment


      • #4
        Here is the latst Case #QUW-990969

        Comment


        • #5
          Originally posted by suwunk View Post
          Hi There,

          What control panel do you use? if you use plesk you can try this tutorial:
          http://myhosting.com/kb/How_to_Manag...es_in_Plesk_10
          Also, I've submitted your problem to my hosting staff, i hope that they can help you ASAP

          Cheers
          It doesn't look like an issue with Plesk as the IP isn't even assigned in Windows anymore. Ping request don't resolve and it doesn't show under ipconfig.

          Comment


          • #6
            I was able to look up your account and checked your 2 IPs, they seem to be resolving currently. However one resolves to a default Plesk page and I cannot verify myself it is resolving to your particular server. I will get one of our administrators to double check it for you.

            I also recommend re-opening your existing support ticket #QUW-990969.

            Comment


            • #7
              Originally posted by tima View Post
              I was able to look up your account and checked your 2 IPs, they seem to be resolving currently. However one resolves to a default Plesk page and I cannot verify myself it is resolving to your particular server. I will get one of our administrators to double check it for you.

              I also recommend re-opening your existing support ticket #QUW-990969.
              Thanks Tim. The issue was addressed the other day, as it has the other two occasions. The default Plesk page is correct, as only 1 site has been moved over (I want to get an idea of reliability before moving more sites over). The issue is, that second IP doesn't resolve anywhere after the server is rebooted.

              Support did respond to my email after I created this post, and said that the issue was with the ARP record, and that a static entry has been created for now. I'll email back and check on the status of a permanent fix.

              Thanks.

              Comment

              Working...
              X