A big thank you to customer support!

[nusuni]

I just wanted to toss out a quick public thank you to the MyHosting/SoftCom customer support. I joined the other day and the setup went well, but there was a slight network/ip issue that resulted in a bunch of bounced emails. Needless to say it made me really nervous, joining a new company and having an issue like that.

However, after a few emails/calls I got a theory about what was going on, tossed the support crew another email, and in just a few hours the issue was completely 100% solved.

It always makes me nervous having to bug tech support like that, but they were kind and incredibly professional in the emails/calls.

Thanks again!

[Rusher]

Don't be nervous about bugging tech support. That's what they're there for!

[WrigleyF]

It's great to hear this kind of feedback regarding customer support.