Good Support - Bad Support
Many times I receive good support by email.
About one fourth of the time I do not.
Often the email response is cursory and unrelated to the problem. It seems in these cases that there is not a good faith effort to help to work toward solving a problem.
It might be that some of the support people do not believe they will be held accountable for failing to give a good faith effort.
I recommend that this be improved.
There must be a way to reward those support people that give a good faith effort and to encourage the others to not give cursory answers.