Payment Charged, Service not Received

[mrnaseem]

Hello,

I have placed an order on myhosting.com for a domain,
at customer details I have filled full form with payment details, Pressed submit button, but returned no confirmation page no confirmation email and payment has been charged from my credit card,

I contacted support for the issue to be resolved, they said we can not help you because you don't have order number, How can I get order number for this issue? I told them I have received confirmation from my credit card company that SOFTCOM TE has charged the payment for the order, but as I explained I have not received any confirmation from myhosting.com,

maybe this is myhosting.com's system fault or they are scam, I requested them to check the payment they received from my xxxx-xxxx credit card number but they replied me that they can't check, Why????

waiting for the explanation from them,

[tima]

Greetings,

Unfortunately it is difficult to discuss billing issues on the forum, as we don't want to share personal details in a public venue. I will forward your question to our Billing department to review. I would also sugguest that you contact our Customer Support team during regular business hours (Monday to Friday, 9 AM to 5 PM Eastern Time) and ask for the Billing Department.

24/7 In-House Phone Support | myhosting.com