I set up a basic account and it doesn't work at all. This is not my first rodeo. I have never used a service that completely failed.
I have to say, the tech support people are nice and respond quickly, but they seem stumped too. Supposedly, they are taking it up to the next level support folks to solve. It will be interesting to see how long it takes.
First I tried to just do a basic Wordpress install and the files are not visible through the online file manager or FTP. Then, I just copied a simple index.htm file with FTP to the server, but I get this: