why you have somepeople working on your live-chat who dont whant to work ┐?
i cant understand how on a "supossed" serius company like this one thinks like this can happen┐?
same problem nearly 2 hours before with James M... ( whe whas asking for the same problem and are still waiting)
expecting a answer from you guys because like you can see on the image thats not the way to solve any costumers issue.
I`ll submit your problem to myhosting staff, i hope they can help you ASAP.