Regarding trouble tickets: It would be nice to be able to see a list of tickets that are open as well as the ticket history for my account(s). Allowing customers to submit the ticket from the web would allow for filling out a form which would prompt for all of the basic information the help desk needs to initiate support. (Account IDs, etc).
Expose a Customer Facing side to the VPS Trouble Ticket System
Category: Customer Support Tags:
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hello
erwin1230 2 years 6 weeks 2 days 11 hours ago
I definitely like your posting style, very interesting. Nice read and also keep posting. Excited to look over some more of your articles, have a good one.
Thank’s ,This is really a great post .It clear’s most of my doubt’s . and i hope people would love it too.
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I agree!
xquercus 2 years 15 weeks 2 days 12 hours ago
I agree completely! I'm a new customer and so far my VPS has been down more than it has been up. When I submit a ticket I have very little visibility as to it's status. They seem to get bounced around to different departments and have mis-information added to them.
xquercus: Agreed.
ChgoChad 2 years 1 week 3 days 20 hours ago
xquercus: Yes, this has been my experience too. In the end, any issue that I've had has ultimately been resolved, however, many times there are numerous e-mails back and forth with tech support before the issue is addressed. This could be mitigated by a better ticketing sytem which would no doubt ease the ticket load on the tech support staff.... just my $0.02 worth.