Regarding trouble tickets: It would be nice to be able to see a list of tickets that are open as well as the ticket history for my account(s). Allowing customers to submit the ticket from the web would allow for filling out a form which would prompt for all of the basic information the help desk needs to initiate support. (Account IDs, etc).
Expose a Customer Facing side to the VPS Trouble Ticket System
Category: Customer Support Tags: