Modifying DNS Records

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How To Modify

Through the myhosting.com Control Panel you can make changes to your DNS record, including NS, MX, A and CNAME record modifications. This feature is supported with all hosting plans with the exception of Domain Parking and Domain/Email Forwarding.

Manage DNS

Customers can manage their DNS settings directly through their Customer Control Panel.

  1. Login to the Customer Control Panel
  2. Click on All Domains
  3. Click on the Domain you want to manage
  4. Click on the DNS tab
  5. Click on DNS Records
  6. To add a New DNS record, you need to click on Add New DNS Record
  7. Select what type of record you wish to create and click on Next
  8. Enter the information requested and click on Finish

Reasons for Modifying a DNS Record

The reasons for modifying your DNS record may vary. For example, you may host your site at myhosting.com but want to host your email elsewhere. This is a scenario in which you may need to modify your MX Record or Mail Exchange Record. Other examples may include adding an A Record or CNAME Record which point to another server, or even delegating a sub-domain to a different hosting server via a NS Record.

In general we recommend that DNS Management be used by Intermediate or Advanced users. If you are not sure what you are doing, we recommend contacting our Customer Support department for assistance.

Reset DNS Record

All of the initial DNS records will still be visible in your DNS management. Customers will not be able to delete original records, but they will be able to disable them. If you wish to reset your DNS, you just need to delete any entries you added as a customer and then re-enable all entries that were added by default when the account was originally created.

Protected Entries

In some cases, there are DNS entries which are protected and that we do not allow users to edit or delete. In these cases, either the "Edit" and "Delete" icons will be missing, or you'll notice a "Cannot edit a protected record" error.

For myhosting.com customers, this refers to the NS Records that are used to direct queries to your domain name to our name servers. The result of changing these records would be similar to the Domain / Email Forwarding plan. If you wish to use such a redirection, we suggest that you downgrade your account instead.

For customers of mail2web.com Business Exchange, this refers to any MX Records or A Records corresponding to the Business Exchange service. Changing any of these entries may result in your Business Exchange service to stop functioning correctly, and therefore these changes are not allowed.

Delay Between Change and Update

Any changes to you make to your DNS Record will be updated on our DNS Servers within approximately 5 minutes. The default Minimum TTL for all accounts is 3600 seconds, or 60 minutes. Therefore you can expect your change to be reflected on external DNS servers within 65 minutes of making the changes.

Please Note: We cannot control when external DNS servers refresh their cache and cannot force an external DNS server to update if it has not done so within the 65 minute time frame.

The @ Symbol in the DNS Record

The @ symbol in your DNS record refers to the record for your domain name without any www or sub-domain name.

For example, the A Record which appears like: 

@        168.144.#.#

The result of this record is that visitors can connect to your domain name at http://your-domain.com.

You may also notice the @ symbol in the CNAME section: 

ftp        @
www        @

This will create aliases to the @ A Record, which will point www.your-domain.com and ftp.your-domain.com to the same IP address.

The @ symbol may also be used in an MX record. For example: 

@        mail        1

This indicates that the primary MX record for the email sent to @your-domain.com points to the A-record called "mail".

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