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Credit Card

Reference Number: AA-00356 Created: 2012-09-19 14:25 Last Updated: 2012-10-04 07:23 0 Rating/ Voters

Update Credit Card

To update a credit card through our secure pages please follow the instructions provided below:

  1. Browse to your Control Panel at https://support.myhosting.com
  2. Log on to your account using your domain nane and password. If you are a reseller you must enter in your reseller ID.
  3. Select My Account
  4. Select Credit Card Information
  5. Enter your credit card details (all fields are required).
  6. Click the Update Credit Card button.

Changing Payment Method from Credit Card to Check

If you are currently paying by credit card and would like to now pay by check or money order, simply send an e-mail to our billing department with your request, and we will process the changes for you.

NOTE: We request that all accounts paid by check or money order send payment for at least 6 months in advance.

Credit Card Types

Currently we accept Visa, MasterCard and American Express.

Credit Card Declined

A credit card can be declined for multiple reasons. To correct the problem, please contact your credit card company. In some cases, credit card companies have become more cautious about internet-based transactions. These processes have been added to protect you, but in some cases can create inconveniences such as the need to verify some transactions. Contact your credit card company directly to discuss this situation. If the problem is related to verifying the transaction, explain who myhosting.com (SoftCom Inc.) is and verify that the transaction is valid. In some cases, you might need to authorize Internet-based mail orders to ensure that you are not inconvenienced in the future.

Canadian funds billed to American Express

Since we are based in Canada, American Express only allows us to charge our clients in Canadian funds. This is their policy, not ours. Once the transaction goes to the bank they will add the exchange rate. If this is a potential problem for you, you can either change your credit card to Visa or MasterCard, or pay by check, money order or Paypal.

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