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Billing and Refund Policy for Hosted Exchange Email

Reference Number: AA-00471 Created: 2012-09-19 19:53 Last Updated: 2012-10-04 07:25 0 Rating/ Voters

Fees are added at the beginning of each billing cycle to pay for the services for that billing cycle. For example, if you are on six month billing cycle, at the beginning of your billing term you will be billed for 6 months of hosting services.

Since all accounts are handled on a month to month basis, when you cancel your account it will remain active until the end of that month. This gives you the opportunity to save all your files and give you a chance to reconsider moving from us or canceling for good. If you have prepaid for additional months, the remaining amount on your account will be credited to your account at the end of the current month, when the account termination is processed.

If you wish to be refunded to your credit card please contact our billing department at billing@myhosting.com.

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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 27)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 12)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 98)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 26)
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 81)
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 247)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 246)
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SELECT `far`.`faq_id` AS `faqId`, `far`.`featured`, `far`.`question`, `far`.`views`, `far`.`rating`, `far`.`faq_date`, `far`.`status_change_date` FROM `faq_articles` AS `far`
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SELECT `fa`.`faq_id` AS `faqId`, `fa`.`question`, `fa`.`code`, `fa`.`views`, `fa`.`rating`, `fa`.`featured`, `fa`.`answer`, CASE
                                            WHEN (`public` = 'Y' AND (((public_start_date <= '2013-05-23 21:24:47') OR (public_start_date IS NULL))
                                                    AND (public_end_date IS NULL OR public_end_date >= '2013-05-23 21:24:47')))
                                            THEN 'Y'
                                            ELSE 'N'
                                        END  AS `public`, `fa`.`faq_date` AS `date`, `fa`.`status_change_date` AS `lastEditDate`, `fa`.`public_start_date` AS `publicStartDate` FROM `faq_articles` AS `fa` WHERE (fa.faq_id IN (4873,4872,4871,4870,4869,4865,4864,4863,4862,4861)) AND (fa.status = 'moderated') ORDER BY `fa`.`real_creation_date` DESC, `faq_id` DESC
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 371)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 210)
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 231)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 209)
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
 LEFT JOIN `faq_categories` AS `fc` ON fc.cat_id = ac.category_id WHERE (ac.faq_id = 4864)
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
 LEFT JOIN `faq_categories` AS `fc` ON fc.cat_id = ac.category_id WHERE (ac.faq_id = 4863)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 312)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 310)
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
 LEFT JOIN `faq_categories` AS `fc` ON fc.cat_id = ac.category_id WHERE (ac.faq_id = 4862)
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
 LEFT JOIN `faq_categories` AS `fc` ON fc.cat_id = ac.category_id WHERE (ac.faq_id = 4861)
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SELECT `far`.`faq_id` AS `faqId`, `far`.`code`, `far`.`email`, `far`.`public` AS `public_`, `far`.`draft`, `far`.`locked`, `far`.`answer`, `far`.`lock_user_id`, `far`.`question`, `far`.`status`, `far`.`featured`, `far`.`freeAccess`, UNIX_TIMESTAMP(far.lock_date) AS `lock_date`, `far`.`author` AS `author_id`, `far`.`editor` AS `editor_id`, `far`.`faq_date` AS `date`, `far`.`rating`, `far`.`views`, `far`.`public_start_date` AS `publicStartDate_`, `far`.`public_end_date` AS `publicEndDate_`, CASE
                                                                WHEN status_change_date IS NULL OR (status_change_date <= '1970-01-01 00:00:00')
                                                                THEN faq_date
                                                                ELSE status_change_date
                                                            END  AS `lastEditDate`, CASE
                                              WHEN (`public` = 'Y' AND (((public_start_date <= '2013-05-23 21:24:47') OR (public_start_date IS NULL))
                                                    AND (public_end_date IS NULL OR public_end_date >= '2013-05-23 21:24:47')))
                                              THEN 'Y'
                                              ELSE 'N'
                                            END  AS `public`, `far`.`meta_keywords`, `far`.`meta_description`, `far`.`KEYWORD_JSGUI`, `far`.`KEYWORD_KMP`, `far`.`KEYWORD_JSGUI_URL`, `far`.`KEYWORD_KMP_URL`, CONCAT_WS(' ', us.fname,us.lname) AS `author_login`, CONCAT_WS(' ', us_e.fname,us_e.lname) AS `editor_login`, CONCAT_WS(' ', us_l.fname,us_l.lname) AS `lock_login`, (SELECT COUNT(*) FROM `faq_attachments` WHERE (faq_id = 398)) AS `attaches` FROM `faq_articles` AS `far`
 LEFT JOIN `users` AS `us` ON far.author = us.user_id
 LEFT JOIN `users` AS `us_e` ON far.editor = us_e.user_id
 LEFT JOIN `users` AS `us_l` ON far.lock_user_id = us_l.user_id WHERE (far.faq_id = 398) AND ( (far.`public` = 'Y' AND (((far.public_start_date <= '2013-05-23 21:24:47') OR (far.public_start_date IS NULL)) AND (far.public_end_date IS NULL OR far.public_end_date >= '2013-05-23 21:24:47')))) LIMIT 1
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SELECT `v_com`.`faq_vc_id` AS `v_com_id`, `v_com`.`visitor_subject` AS `v_com_subject`, `v_com`.`visitor_comment` AS `v_com_comment`, `v_com`.`visitor_comment_date` AS `v_com_date`, `v_com`.`nickname` AS `v_com_nick`, `v_com`.`email` AS `v_com_email`, `v_com`.`user_ip` AS `v_com_ip`, `u_com`.`faq_uc_id` AS `u_com_id`, `u_com`.`user_subject` AS `u_com_subject`, `u_com`.`user_comment` AS `u_com_comment`, `u_com`.`user_comment_date` AS `u_com_date`, CASE WHEN u_com.faq_uc_id IS NULL THEN 0 ELSE 1 END AS `nouser`, `usr`.`fname`, `usr`.`lname` FROM `faq_visitors_comments` AS `v_com`
 LEFT JOIN `faq_users_comments` AS `u_com` ON v_com.faq_vc_id = u_com.faq_vc_id
 LEFT JOIN `users` AS `usr` ON u_com.author_id = usr.user_id WHERE (v_com.faq_id = 398) AND (v_com.comment_status != 'delete') AND (v_com.comment_status != 'new') ORDER BY `v_com_date` DESC, `u_com_date` ASC
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SELECT `faq_statistics`.`stat_id` AS `id`, `faq_statistics`.`feedback` AS `message`, `faq_statistics`.`stat_date` AS `date`, `faq_statistics`.`email`, `faq_statistics`.`rating` AS `voter` FROM `faq_statistics` WHERE (faq_id = 398) AND (feedback NOT LIKE '')
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SELECT SQL_CALC_FOUND_ROWS `custom_fields`.`cf_id` AS `id`, `custom_fields`.`name`, `custom_fields`.`type`, `custom_fields`.`position`, `custom_fields`.`required`, `custom_fields`.`internal`, `custom_fields`.`hint`, `custom_fields`.`use_hint`, `custom_fields`.`listHeight`, `custom_fields`.`search_back`, `custom_fields`.`search_front`, `custom_fields`.`show_empty`, `custom_fields`.`WYSIWYG`, `custom_fields`.`optionsDelimiter`, `custom_fields`.`format`, `custom_fields`.`isLink` FROM `custom_fields` WHERE (account_id = 2) ORDER BY `position` ASC
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SELECT `cfa`.`cf_id`, `cfa`.`cf_o_id`, `cfa`.`value`, `cf`.`name`, `cf`.`optionsDelimiter`, `cf`.`internal`, `cf`.`type`, `cf`.`format`, `cf`.`position`, `cf`.`show_empty`, `cf`.`search_front` FROM `custom_fields_articles` AS `cfa`
 INNER JOIN `custom_fields` AS `cf` ON cf.cf_id = cfa.cf_id WHERE (cfa.faq_id = 398) ORDER BY `cf_id` ASC
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SELECT `fc`.`cat_id`, `fc`.`cat_name`, `fc`.`account_id` FROM `articles_categories` AS `ac`
 LEFT JOIN `faq_categories` AS `fc` ON fc.cat_id = ac.category_id WHERE (ac.faq_id = 398)
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SELECT `faq_categories`.`cat_name`, `faq_categories`.`cat_id`, `faq_categories`.`parent_id` FROM `faq_categories` WHERE (cat_id = 184)
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SELECT `fa`.`faq_id` AS `id`, `fa`.`views`, `fa`.`rating`, `fs`.`stat_id` AS `voters`, `fs`.`stat_date` AS `statDate` FROM `faq_articles` AS `fa`
 LEFT JOIN (SELECT `faq_statistics`.`faq_id`, MAX(stat_date) AS `stat_date`, COUNT(stat_id) AS `stat_id` FROM `faq_statistics` GROUP BY `faq_id`) AS `fs` ON fa.faq_id = fs.faq_id WHERE (fa.faq_id = 398)
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SELECT SQL_CALC_FOUND_ROWS `us`.`user_id`, `us`.`allow_delete` AS `editable`, `us`.`type`, CASE WHEN (SELECT COUNT(user_id) FROM `users_groups` AS `ug` WHERE (ug.user_id = us.user_id)) > 0 THEN 'N' ELSE 'Y' END AS `unassigned`, `us`.`active`, `us`.`ldap_user`, `us`.`login`, `us`.`fname`, `us`.`lname`, `us`.`email`, CONCAT_WS(' ', us.fname,us.lname) AS `text` FROM `users` AS `us` WHERE (us.login != 'sales@web-site-scripts.com') AND (us.account_id = 2) AND (us.type = 'staff' AND us.active <> 'P' AND (SELECT COUNT(user_id) FROM `users_groups` AS `ug` WHERE (ug.user_id = us.user_id)) > 0) ORDER BY `login` ASC
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SELECT FOUND_ROWS()
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SELECT `fa`.`revision_id`, `fa`.`revision_date` AS `date`, CONCAT_WS(' ', us.fname,us.lname) AS `author`, CONCAT_WS(' ', us_e.fname,us_e.lname) AS `editor` FROM `faq_history` AS `fa`
 LEFT JOIN `users` AS `us` ON fa.author = us.user_id
 LEFT JOIN `users` AS `us_e` ON fa.editor = us_e.user_id WHERE (fa.faq_id = 398) ORDER BY `date` DESC
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SELECT `faq_articles`.`freeAccess`, `faq_articles`.`account_id` FROM `faq_articles` WHERE (faq_id = 398)
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SELECT DISTINCT `g`.`group_id`, `g`.`name`, `g`.`description`, `g`.`allow_delete` FROM `articles_categories` AS `ac`
 LEFT JOIN `groups_categories_permissions` AS `gcp` ON ac.category_id = gcp.category_id OR gcp.category_id = 0
 LEFT JOIN `groups` AS `g` ON g.group_id = gcp.group_id WHERE (ac.faq_id = 398) AND (g.account_id = 2) ORDER BY `g`.`name` ASC
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SELECT COUNT(*) AS `num` FROM `drafts` WHERE (account_id = 2) AND (user_id = -1) AND (question NOT LIKE '' OR answer NOT LIKE '')
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SELECT `dr`.`faq_id`, `dr`.`draft_id`, `dr`.`draft_date`, `dr`.`question`, `dr`.`answer`, `fa`.`draft`, CONCAT_WS(' ', us.fname,us.lname) AS `author_login`, CONCAT_WS(' ', us_e.fname,us_e.lname) AS `editor_login` FROM `drafts` AS `dr`
 LEFT JOIN `faq_articles` AS `fa` ON dr.faq_id = fa.faq_id
 LEFT JOIN `users` AS `us` ON fa.author = us.user_id
 LEFT JOIN `users` AS `us_e` ON fa.editor = us_e.user_id WHERE (dr.faq_id = 398) AND (dr.user_id = -1) AND ((fa.faq_date < dr.draft_date OR fa.status_change_date < dr.draft_date))
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UPDATE `faq_articles` SET `views` = ? WHERE (faq_id = 398)
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SELECT `terms`.`term_id`, `terms`.`term`, `terms`.`term_description` AS `description` FROM `terms` WHERE (account_id = 2)
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SELECT SQL_CALC_FOUND_ROWS `faq_attachments`.`faq_attachment_id` AS `id`, `faq_attachments`.`attach_name` AS `name`, `faq_attachments`.`file_path` AS `path`, `faq_attachments`.`mime_type` AS `type`, `faq_attachments`.`file_name` FROM `faq_attachments` WHERE (faq_id = 398) ORDER BY `name` ASC
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SELECT FOUND_ROWS()
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SELECT `g`.`group_id` AS `gid`, `g`.`name`, `g`.`allow_delete`, `g`.`description`, `g`.`type`, (SELECT COUNT(user_id) FROM `users_groups` AS `ug` WHERE (ug.group_id = g.group_id)) AS `users_count` FROM `groups` AS `g` WHERE (account_id = 2) ORDER BY `name` ASC
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SELECT `ac`.`category_id` FROM `articles_categories` AS `ac`
 INNER JOIN `tmp_visible_articles_20101` AS `tmp` ON ac.faq_id = tmp.faq_id UNION SELECT `fc`.`cat_id` AS `category_id` FROM `faq_categories` AS `fc` WHERE (fc.`public` = 'Y') AND (fc.account_id = 2)
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SELECT `fc`.`cat_id` AS `id`, `fc`.`parent_id` AS `pid`, `fc`.`cat_name` AS `text`, `fc`.`position`, `fc`.`meta_keywords`, `fc`.`meta_description`, `fc`.`public`, CASE WHEN childCount.`count` IS NULL
                                                                                 THEN 0
                                                                                 ELSE childCount.`count`
                                                                             END  AS `childCount`, CASE WHEN totalArticles.`count` IS NULL
                                                                                    THEN 0
                                                                                    ELSE totalArticles.`count`
                                                                                END  AS `totalArticles` FROM `faq_categories` AS `fc`
 LEFT JOIN (SELECT `faq_categories`.`parent_id`, COUNT(cat_id) AS `count` FROM `faq_categories` GROUP BY `parent_id`) AS `childCount` ON childCount.parent_id = fc.cat_id
 LEFT JOIN (SELECT `ac`.`category_id`, COUNT(ac.faq_id) AS `count` FROM `articles_categories` AS `ac`
 INNER JOIN `tmp_visible_articles_20101` AS `tmp` ON ac.faq_id = tmp.faq_id GROUP BY `category_id`) AS `totalArticles` ON totalArticles.category_id = fc.cat_id WHERE (fc.account_id = 2) ORDER BY `fc`.`position` ASC, `fc`.`cat_name` ASC
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SELECT `gcp`.`category_id` FROM `users_groups` AS `ug`
 LEFT JOIN `groups_permissions` AS `gp` ON gp.group_id = ug.group_id
 LEFT JOIN `groups_categories_permissions` AS `gcp` ON gcp.group_id = gp.group_id WHERE (user_id = -1) AND (gp.permission = 'ActPrmCategoryCreateEdit') AND (gp.value = '1')
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SELECT `gcp`.`category_id` FROM `users_groups` AS `ug`
 LEFT JOIN `groups_permissions` AS `gp` ON gp.group_id = ug.group_id
 LEFT JOIN `groups_categories_permissions` AS `gcp` ON gcp.group_id = gp.group_id WHERE (user_id = -1) AND (gp.permission = 'ActPrmCategoryDelete') AND (gp.value = '1')
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SELECT `gcp`.`category_id` FROM `users_groups` AS `ug`
 LEFT JOIN `groups_permissions` AS `gp` ON gp.group_id = ug.group_id
 LEFT JOIN `groups_categories_permissions` AS `gcp` ON gcp.group_id = gp.group_id WHERE (user_id = -1) AND (gp.permission = 'ActPrmArticleCreateEdit') AND (gp.value = '1')
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SELECT `gcp`.`category_id` FROM `users_groups` AS `ug`
 LEFT JOIN `groups_permissions` AS `gp` ON gp.group_id = ug.group_id
 LEFT JOIN `groups_categories_permissions` AS `gcp` ON gcp.group_id = gp.group_id WHERE (user_id = -1) AND (gp.permission = 'ActPrmArticleDelete') AND (gp.value = '1')
0.0016889572143555
SELECT `fa`.`faq_id` AS `faqId`, `fa`.`question`, `fa`.`code`, `fa`.`featured`, `fa`.`rating`, `fa`.`views`, CASE
                                                     WHEN (`public` = 'Y' AND (((public_start_date <= '2013-05-23 21:24:47') OR (public_start_date IS NULL))
                                                            AND (public_end_date IS NULL OR public_end_date >= '2013-05-23 21:24:47')))
                                                     THEN 'Y'
                                                     ELSE 'N'
                                                  END  AS `public`, `fa`.`faq_date` AS `date`, `fa`.`status_change_date` AS `lastEditDate`, `ac`.`category_id` FROM `faq_articles` AS `fa`
 INNER JOIN `tmp_visible_articles_20101` AS `tmp` ON fa.faq_id = tmp.faq_id
 LEFT JOIN `articles_categories` AS `ac` ON ac.faq_id = fa.faq_id WHERE (ac.category_id IN (182,184) ) ORDER BY `fa`.`featured` ASC, `fa`.`question` asc
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SELECT `tpl_layouts`.`layout_id`, `tpl_layouts`.`template` FROM `tpl_layouts` WHERE (theme_id = 4) AND (layout_name = 'Article')
0.0015769004821777
SELECT `lb`.`block_id`, `lbc`.`block_name`, `lbc`.`template` FROM `tpl_layouts_blocks` AS `lb`
 INNER JOIN `tpl_blocks` AS `lbc` ON lbc.block_id = lb.block_id WHERE (layout_id = 59)
0.0018200874328613
SELECT `tpl_snippets`.`template`, `tpl_snippets`.`snippet_name`, `tpl_snippets`.`block_id` FROM `tpl_snippets` WHERE (theme_id = 4)
0.00062990188598633
SELECT `languages`.`lang_id` FROM `languages` WHERE (lang = 'def')
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SELECT `languages_vars`.`language_var`, `languages_vars`.`value` FROM `languages_vars` WHERE (lang_id = 1) AND (type != 'notification')
0.0082898139953613
SELECT `languages_vars`.`language_var`, `languages_vars`.`value` FROM `languages_vars` WHERE (lang_id = 2) AND (type != 'notification')
Max Query Time:Query:
0.11014294624329
SELECT `fa`.`faq_id` AS `faqId`, `fa`.`question`, `fa`.`code`, `fa`.`views`, `fa`.`rating`, `fa`.`featured`, `fa`.`answer`, CASE
                                            WHEN (`public` = 'Y' AND (((public_start_date <= '2013-05-23 21:24:47') OR (public_start_date IS NULL))
                                                    AND (public_end_date IS NULL OR public_end_date >= '2013-05-23 21:24:47')))
                                            THEN 'Y'
                                            ELSE 'N'
                                        END  AS `public`, `fa`.`faq_date` AS `date`, `fa`.`status_change_date` AS `lastEditDate`, `fa`.`public_start_date` AS `publicStartDate` FROM `faq_articles` AS `fa` WHERE (fa.faq_id IN (4873,4872,4871,4870,4869,4865,4864,4863,4862,4861)) AND (fa.status = 'moderated') ORDER BY `fa`.`real_creation_date` DESC, `faq_id` DESC
Total SQL Time:Queries Num:
0.61175394058228
159