Blackberry Internet Service
| Reference Number: AA-00835 Created: 2012-09-20 13:20 Last Updated: 2012-11-04 23:02
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Syncing Email with BlackBerry Internet Service
Through your carrier's BIS server you can only sync your emails. The
PIM items such as calendar, contacts, tasks and notes will only sync
using our Blackberry Enterprise Server (BES) service. Our BES service
also has other benefits, such as wirelessly backing-up your device data
which includes your bookmarks, settings, fonts, ring tone settings, etc.
Further, the email reconciliation via BIS is limited. But with BES, you get two way reconciliation.
Using BIS you can do the following:
- Your email read/unread status will only update from device to
server, and not the other direction. If you read a message from your
Desktop Email Client or OWA, it will still show as unread on your
- Emails deleted from the device, using delete from either
handheld or server option will be synced quickly - usually within 30
seconds. But emails deleted from your Desktop Email Client or OWA may
take a lot longer to sync, usually between 5-90 minutes. Finaly, this
feature only supported on BIS version 2.3 or later. You'll have to check
with your carrier to see which version they are using.
With our BES solution, you get the benefit of two way full
syncronization, and you will not have to wait long periods of time for
syncing your emails.
If you still wish to use BIS to sync your myhosting.com Exchange account, please follow the instructions provided by Blackberry support.