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Windows Phone 7

Reference Number: AA-04918 Created: 2013-05-15 13:49 Last Updated: 2013-05-15 13:49 0 Rating/ Voters




Windows Phone 7


Most users with an iPhone device are well aware of the synchronization abilities with ActiveSync and its features.  We offer fully functional ActiveSync exchange accounts.  All that is required is to add the service to a user, and then configure the device with the generated password. This can easily be done with the just Control Panel and your device.

Check Mail Template

Please note that if you have the Basic email plan, you will not be able to configure your iPhone device using ActiveSync.

To check this, log in to your Control Panel at and select your subscription from the drop-down list on the upper right.


Once you have done that click the black Exchange Email tab up top.

There you will see a list of your addresses. To check if your address is iPhone ready, click the linked Display Name for the address you want to check.


Now go to the General section and check which Mailbox Template you have for that address. In the above case I have a Basic Email address, which is not able to be configured to the iPhone device using ActiveSync.

First, let’s increase the resource to allow me to upgrade this account by clicking the black Account tab up top.

There, click on the Buy Additional Resources icon.

This will take you to list of your subscriptions there you will need to select the subscription you want to change the template on. Note that this will be the subscription that has the email address that you wish to use with your iPhone.  Select the subscription, and click on Next at the bottom of the page.


Now go to Exchange and Email Add-Ons to find the Mobile Email, or Mobile Email + Outlook. You will need to change increment the unit number to one or the number you need.

Now click the Next button at the bottom of the page to go to the invoice section.  Check the invoice to see the charges that will be applied, and click the Place Order button to add the service.

You will receive an email at your admin address to confirm the order placement.

Now let’s go back to the black Exchange Email tab, and select the address you want to set up iPhone on.

Scroll to the bottom of that page, and click the Edit button.  Use the Mailbox template drop-down list to adjust the template type for your address.


When this is completed, you will notice that you will now have ActiveSync available under your Mailbox Access section when you select your email address.

Click on the View Setup info in order to view your device settings.

Below are some instructions as to how to configure the device itself; however, please use the settings provided in your Control Panel for the most accurate information to enter.


Configuring the device


Slide your home screen to the left in order to access your mail app list.

There you will find the Settings option. Touch this to find the account settings.


Find this option to create your new exchange connection with your email address with us.

You will want to choose the Outlook option as it will use ActiveSync as the main protocol.

All you need to do now is to enter your email address with us, and your account password.

If the phone does not auto-connect, it will request additional information.  Enter your email address as your User name, and CAEX as your Domain.

Then click sign in and wait for the device to get configured.  Once done you can start checking your emails and synching with the server.



Activations should take a few minutes; simply wait for the Activation Complete message from the device, then you will be fully synchronize with the exchange server.  Note that you may be required to register additional folders on the device if you want folders other than your inbox to synchronize with the device.



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