Migrating your mail
Since you will now be checking your mail with our systems,
you may want to import your existing mail from your previous host. There are several methods to do this and we
will go through them all here. In most
cases you will need to have your existing host export your mail content to a
PST file so that it can be easy imported into our system. If you have a regular pop account with just
an inbox then the migration will be very easy.
Access Your Control Panel
First log in to your mail server at http://support.myhosting.com.
Once logged in, click on the Exchange tab at the top.
Once you click on the exchange tab you will see a list of
your existing addresses. You will need
to create your address before you can do the migration. If you have not created them yet, please do
If already created, simply click on the Go button on the
right of the mailbox you wish to import your mail from. On the next page you will find the Mailbox
Click to start the process.
You will be asked for the username and password of your
existing mail account hosted elsewhere.
As long as your mail account is POP enabled you will be able to pull the
mail from your remote inbox into the one hosted with us.
If your mail account is IMAP enabled, then you will be able to
do a folder-to-folder copy as opposed to POP, which will only move the inbox
If you have an exchange account with your existing host, you
will need to do a PST import. In order
to do this you will be required to export your mail from your prior host to a
PST format. You may need to ask their
support to provide the data, or instructions on how to obtain them. Once you have obtained them simply click the
exchange tab at the top
There you will find the list of your accounts: click the Go
button next to the account you have received the pst file for, and click on the
Import PST link.
There you will find two methods of uploading the PST to the
server. The first and simplest is the
upload form found on the page. Please note that this method is only available
to upload up to 50mb. If your PST is
larger than that you must use method 2, below.
Click the Browse button on the Import page: it will open
your Windows File Manager. Simply locate
the PST that was sent to you and click OK. You will see the file name in the
main text field; click on Upload.
You must now click on the Back
to Import PST link when finished as you must queue the
file for import.
Please put the check in the box for your PST, and then click
on the Request Import button in order to queue the PST for import. The import may take up to 6 hours to
complete, so please allow for that period to elapse before either trying again
or contacting support.
Once the migration is complete you will be able to check
your mail at http://ex7.myhosting.com to
ensure that the messages were imported correctly. Simply
repeat the process for the number of mailboxes you wish to migrate.