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Windows 7

Reference Number: AA-04944 Created: 2013-05-16 14:32 Last Updated: 2013-05-16 14:32 0 Rating/ Voters




Windows 7


Most users with an iPhone device are well aware of the synchronization abilities with ActiveSync and its features.  We offer fully functional ActiveSync Exchange accounts.  All that is required is to add the service onto a user, and then configure the device with the generated password. This can easily be done with just the Control Panel and your device.

Check User

First, log in to your Control Panel at and click on the Exchange tab up top.



Once there, choose the user you want to configure your iPhone device for by selecting the Go button to the right of their address.

Ensure that your Plan Type shows Hosted Exchange Email, as it is required for ActiveSync.

Now, click on View ActiveSync Settings: there, you will find the information you need to configure your device. Keep this page open as it will be needed soon.


Configuring the device


Slide your home screen to the left in order to access your Mail App list

There you will find the Settings option. Touch this to find the Account Settings.


Find this option to create your new exchange connection with your email address with us.

You will want to choose the Outlook option as it will use ActiveSync as the main protocol.

Now you just need to enter your email address with us, as well as your account password.

If the phone does not auto connect then it will request additional information.  Enter your email address as your username, and AD1 as your domain.

Then click sign in and wait for the device to become configured.  Once done, you can start checking your emails and synching with the server.



Activations should take a few minutes; simply wait for the activation complete message from the device and you will be fully synchronized with the exchange server.  Note that you may be required to register additional folders on the device if you want folders other than your Inbox to synchronize with the device.


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