Activating BlackBerry Enterprise Service
AuthorKonrad Majkut Article Reference NumberAA-00204 Views3892

Adding Blackberry service to your plan

First you must add the blackberry resource to your hosting plan so that you can add it to 1 or more exchange accounts (you would need to add the Blackberry resource for the number of exchange users you wish to use within your account).

  1. Login to your control panel at
  2. Click on Account
  3. Click on Buy Additional Resource
  4. Click on the button beside the plan you wish to add the blackberry resource/service to and click Next
  5. Find Blackberry Service in the list and increase the number of units you would like to purchase then click Next
  6. Review your Sales Order, select your Payment Method and then click on Place Order

Adding Resource to Exchange account

  1. Login to your customer control panel at
  2. Click on Exchange Email
  3. Click on Mobile Devices
  4. Click on Blackberry Accounts
  5. Click on Add New Account
    • You will see which accounts already have Blackberry Service, and you can Add New Accounts, if you still have additional Blackberry resources left.
  6. Click next after selecting a user
  7. Select the optoins such as password then finish

Setup Steps

To activate the BlackBerry Enterprise Service for your device, your Account Administrator or Director will need to log into the Control Panel to sign up for the service. Once your BES service has been activated you will be presented with a page that contains both activation instructions as well as your activation password. The instructions and password will also be sent to the Administrator's email address.

Activate the BlackBerry Enterprise Service through the Control Panel

Select the “Enterprise Activation” from the BlackBerry home screen

From the BlackBerry home screen select the “Enterprise Activation” icon. If you do not see this icon, go to “Options” and then select “Advanced Options” and finally “Enterprise Activation”.

Enter your Exchange Email address along with the Enterprise Activation password.

You will then be prompted to enter your Exchange Email address along with the Enterprise Activation password you were given when you signed up for the BlackBerry Service. Then click the trackweel or trackball and select “Activate”.

Your BlackBerry Enterprise Service will then begin to activate

Your BlackBerry Enterprise Service will then begin to activate. It will take a number of minutes to enable and download everything over the air to your BlackBerry device.

When activation is complete you will see an alert on your device.

When activation is complete you will see an alert on your device. Click on “OK” to finalize the activation and begin using your BlackBerry Service.

System Requirements

All mobile devices manufactured by RIM are supported on the BlackBerry Enterprise Server service. You must be a subscriber of the hosted Exchange email services to activate our BES Service.

System requirements include:

  • Currently supported handhelds, including all BlackBerry devices.
  • BlackBerry Internet Service (BIS) data/airtime subscription from a Wireless Service Provider with support for BlackBerry Enterprise Service (BES)
  • Features such as wireless contact synchronization, HTML Email, Document Search, Documents To Go and other advanced features require a BlackBerry device with upgraded firmware. does not provide support or software for device firmware updates. Please contact your service provider for updates.


If you are having trouble activating your BlackBerry under our service, please try one of the following suggestions:

  • The enterprise activation password is only valid for 48 hours from the time it is set. If you have waited more than 48 hours, before activating your handheld, please request a new password from the control panel.
  • Make sure to enter your email address and password correctly under Enterprise Activation.
  • Make sure your Wireless radio is On (it is on the Home screen) and you have network coverage by your wireless operator.

After checking these, please try again.

Old Items Appear During Activation

During the activation process, the Blackberry Enterprise Server will pre-populate emails from last 5 days, up to 200 messages, by default.

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