FrontPage Troubleshooting
AuthorAdrian McNab Article Reference NumberAA-00424 Views1148 0 Rating/ 1 Voters

FrontPage Server Extenstions: Install / Re-Install / Fix / Un-Install

To resolve this issue, please do the following.

  1. Browse to your control panel at https://support.myhosting.com
  2. Log on to your account using your username and password. (If you are a reseller you must enter in your reseller ID.)
  3. Select Site Management.
  4. Select Web Site Tools.
  5. Select FrontPage® Extensions.
  6. Choose one of the following options and then click Continue.
    • Fix my FrontPage® permissions.
    • Reinstall my FrontPage® Extensions.
    • Completely uninstall and reinstall my FrontPage® Extensions.

FrontPage error: Server timing out

The FrontPage time out errors you may be experiencing are some of the more common problems with using Microsoft FrontPage. Unfortunately, a time out error can be caused by a wide variety of problems, each of which requires a different solution. You will need to go through the list of possible problems shown below and try to the solution that best fits your problem:

Broken Links

Your website may have some broken links. Broken links are links generated by FrontPage to web pages that no longer exist, usually through the navigation bar. If your web site has any broken links, it can cause time out errors during the publishing process. To fix the broken links in FrontPage, you will need to open your web site directly on the server and recalculate links. This is done as follows:

  1. From FrontPage, click on the "File" menu and choose "Open Web".
  2. Enter in the address of your website (The same as your publish destination.)
  3. Log in with your User Name and Password.
  4. On the Tools menu, click Recalculate Hyperlinks.
  5. Click Yes to confirm.

This will take anywhere from a few seconds to 10 minutes depending on the size of your website. This is all handled by the server, so your Internet connection speed will not make a difference in how fast this is done. While it's working you will see the compass icon on the taskbar moving and changing to a globe. You will not be able to make any changes on your website until it finishes recalculating the hyperlinks.

Recalculating hyperlinks can repair many minor problems with the web bots and permissions on your Microsoft® FrontPage® website. It also updates other data in FrontPage, such as deleting unused themes and updating the FrontPage-based component information on the server. We recommend that you do it monthly and after every major revision to your website.

Broken Web Bots

Sometimes, after publishing your site, certain FrontPage features such as forms, counters and navigation bars will fail to work and can cause the server to time out during the publishing process. These features are called FrontPage web bots. To fix a broken web bot, please follow these instructions as follows:

  1. From FrontPage, click on the "File" menu and choose "Open Web".
  2. Enter in the address of your website (The same as your publish destination.).
  3. Log in with your User Name and password.

You can now edit your site just as you do when it is on your local hard drive.

Open the page with the broken web bot. If you are not sure which web bot has failed (you may have any combination of forms, counters, discussion forums on your website) that is causing the time out error, you may need follow these instructions for every page that has a web bot. Once you have opened the page that has the broken web bot, remove the component from your web page directly and recreate it. Then save the changes to that webpage. This will save the changes to your web server, not the copy that is stored on your local hard drive.

NOTE: While it is possible to edit your whole site directly on the server, we highly recommend that you always keep a copy of your site on your local hard drive. FrontPage web sites frequently get corrupted. For this reason, we advise that you always edit your site on your local hard drive and publish a copy of your site to the server. The only exception to this rule is when you need to fix a broken web bot as explained above.

ISP Problems

Some ISP's may incorrectly detect your connection as "inactive" when you are publishing a large FrontPage site. This is because some ISP's monitor activity such a web browsing or FTP access in order to determine that your connection is still active. Publishing a website in FrontPage does not always show up as "activity" to these monitoring systems and they may be terminating your connection in the middle of the publishing process thinking that you are not using it. If you think this may be the problem, try opening a browser and browse the web during the publishing process or contact your ISP for assistance.

AOL (America Online) has also reported that there may be problems publishing FrontPage sites via their service. If you are using AOL and are having this problem, you may need to publish your website using a different Internet connection.

FrontPage Error

FrontPage Error:

User: Please report details to this site's Webmaster.
Webmaster: Please see the server's application event log for more details.

The problem with FrontPage extensions is that occasionally they become corrupt; especially if you are using search forms, input forms, etc.

When this happens, you may need to reinstall your FrontPage extensions to resolve the issue. You can follow these steps:

  1. Browse to your control panel at: https://support.myhosting.com
  2. Log on to your account using your username and password. (If you are a reseller you must enter in your reseller ID.)
  3. Select Site Management
  4. Select Web Site Tools
  5. Select FrontPage® Extensions
  6. Choose one of the following options and then click Continue
    • Fix my FrontPage® permissions.
    • Reinstall my FrontPage® Extensions.
    • Completely uninstall and reinstall my FrontPage® Extensions.

If this does not resolve your issue, please submit an online support ticket at support@myhosting.com

Port 80 error when I try to publish my Web site

The "Port 80" error message appears when Microsoft® FrontPage® extensions are not installed properly on the Web site. You will need to request that the FrontPage Server Extensions be reinstalled. To do so, follow these steps:

  1. Browse to your control panel at: https://support.myhosting.com.
  2. Log on to your account using your username and password (If you are a reseller you must enter in your reseller ID.).
  3. Select Site Management.
  4. Select Web Site Tools.
  5. Select FrontPage® Extensions.
  6. Choose one of the following options and then click Continue.
    • Fix my FrontPage® permissions.
    • Reinstall my FrontPage® Extensions.
    • Completely uninstall and reinstall my FrontPage® Extensions.

You will need to allow a short amount of time for the reinstallation of the extensions to be completed. Once it is complete, you can then republish your website. If you continue having problems, please contact Technical Support at support@myhosting.com.

Error when installing Microsoft® FrontPage® server extensions from the control panel

Error: Cannot install Microsoft FrontPage Server Extensions

The error above is a server-side error. To resolve this, you need to submit an online support e-mail ticket to support@myhosting.com.

"Contact administrator and make sure that the Microsoft FrontPage extensions are loaded" message

To resolve this issue you'll need to reinstall your Microsoft FrontPage Server Extensions. Please do the following.

  1. Browse to your control panel at: https://support.myhosting.com
  2. Log on to your account using your username and password. (If you are a reseller you must enter in your reseller ID.)
  3. Select Site Management
  4. Select Web Site Tools
  5. Select FrontPage® Extensions
  6. Choose one of the following options and then click Continue
    • Fix my FrontPage® permissions.
    • Reinstall my FrontPage® Extensions.
    • Completely uninstall and reinstall my FrontPage® Extensions.

Navigation Error

If reinstallation of the Microsoft® FrontPage® server extensions caused problems with the navigation structure of the site, then there are two possible solutions:

  1. You can try to connect to the server directly via FrontPage Explorer and work on the problem files directly.
  2. You can publish the site to http://domain_name.com or http://168.144.xxx.xxx. You can try first publishing changed pages only. If that doesn't help, you can publish everything.

Also make sure you have the latest copy of FrontPage. You can download the update at http://microsoft.com/office/downloads

NOTE: The following information is also required:

  • domain_name.com = Use your own domain name.
  • 168.144.xxx.xxx = Use your own IP number (If your domain name is not pointing to our name servers yet)
  • These features require that FrontPage Server Extensions be installed in your server.

Links not working

When a major change is made to your Web site using Microsoft FrontPage, always recalculate your hyperlinks. FrontPage should automatically recalculate your hyperlinks during uploading, however, this feature doesn't always work. This occurs especially when a search bot is implemented in your Web site, or when another major change is made.

To make sure your hyperlinks are recalculated, do the following:

  1. Open your site in FrontPage using the Open Web option.
  2. Click Recalculate Hyperlinks from the Tools drop-down list.

Hit Counter Stuck at "1" and will not advance or reset

You can fix the above error by going to Domain Management -> FrontPage® Extensions 2002 and selecting the Remove/Install the FrontPage extensions. If this does not work, try saving the page and recalculating the hyperlinks.

NOTE: These features require that Microsoft® FrontPage® Server Extensions be installed in your server.


To enable your Hit Counter to advance or update when you publish to your site, follow the steps below:

  1. Log on to FrontPage.
  2. Open Web.
  3. Go to the page with the hit counter.
  4. Highlight the hit counter and cut it from the page.
  5. Save the page.
  6. Go to Insert, Component, and click Hit Counter.
  7. On the Hit Counter Properties dialog box choose the style you would like to use and then select the properties.
  8. Click OK.
  9. Save the page again.
  10. Recalculate the hyperlinks.

The hit counter should work correctly now.

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