Please note that currently as of 9/18/14 FTP service has been suspended on Classic Windows Servers, for assistance please contact support at firstname.lastname@example.org
If you want to update your website with an FTP program (most other
website editors use this method) you'll need the following information:
FTP Host: ftp.yourdomain.com
User Name: Your account username
Password: Your account password
Replace "yourdomain.com" with your actual domain name. Please refer
to your "Account Ready" email for your username and password. If you
have lost this email, please contact Customer Support at email@example.com.
Please send in your request for your password from the email address
that you first signed up your account with or you may be asked to
perform some verification procedures.
The specific steps on how to use FTP to update your website
depend on which FTP or website editing program you are using. You will
have to refer to the documentation for that program to find out how to
do this. We also provide some guides for common FTP programs here.
To update your website using your File Manager, please do the following:
Log in with your domain name and account password.
Click on Site Management.
Click on Website Tools.
Click on File Manager.
A pop up window should show up that acts much like Windows Explorer.
For specific instructions on how to use the File Manager, please refer
to the help files in that window. If the File Manager window does not
show, please make sure that you have temporarily disabled any pop up
blocking software you have installed as it can interfere with the File
Manager code. You can re-enable your pop up blocking software once you
are done updating your website.