Definition of a Reseller
A Reseller is one who sells our services while providing an enhanced
level of service to their clients. These services may contain web page
design, audio or video content, etc. A Reseller will provide support to
their clients and bill them according to their specifications. We simply
bill our Resellers and provide technical support to them directly.
Becoming a Reseller
If you are interested in becoming a Reseller of myhosting.com please log into your Control Panel and then click on My Account and then Reseller Program. There you can find more information or sign up for our reseller program.
You must have one hosting account in order to qualify as a
myhosting.com Reseller. We feel that in order to best represent
myhosting.com, you must use the services for yourself.
As a myhosting.com Reseller you can offer a comprehensive suite of
services to your customers. You can combine our leading web hosting
products with your own value-added services like; web site development,
programming, customized services, specialized expertise, consulting,
networking, integration, service training and or support. Since a
Reseller will be adding value in some unique way, they will usually
charge a fee above the standard retail rate that is normally charged by
myhosting.com. Our Resellers can advertise our services as their own
presenting a far more complete package of services to both their
existing client base and any new contacts they encounter.
Charging Your Customers
It is at your discretion to charge whatever you want to your
customers. We just take care of the technical side--domain
registration, account setup, and other demands as per your request. You
will be charged for all domains active under your billing account. It
is your responsibility to collect funds from all of your clients.
Domain Name Registration and Billing
A Reseller should list themselves as the Administrative Contact for a
domain and should list the actual company as the owner of the domain
name, by using the company name and address in the Organization
Information section of the registration. The Organization section should
not be listed as the Reseller's company, unless the domain name will
actually be owned/used by the Reseller. The Billing Contact can be
listed as either the company or the Reseller. However, if the client is
listed as the Billing Contact, the Reseller should make sure that the
client understands they are responsible for payment of the domain
renewal. It is probably less confusing for the client if the Reseller is
billed by the domain registrar, and then, in turn, bills the client.
Support For Your Customers
The Reseller program is designed to work so that the Reseller acts as
front line support for their customers. In the event the Reseller is
asked a question he does not know, the Reseller then contacts us on
behalf of the customer. As a standard procedure and in order to avoid
possible conflicts, we normally do not interact with the customers of
Justification for Reselling
Because a Reseller is providing additional services that
myhosting.com does not provide directly to customers, the Reseller is
justified in charging a higher fee to their customers.