Note * Users with the following tab under their email subscription are using SpamExpert as their fail filtering system
If you receive an email which you think is
a spam, or an email is marked as spam which you believe is not spam (ham), it
is possible to report them to the SpamExperts inbound filtering system. Such
reports help train the system, so it is better to use this reporting system
instead of trying to adjust the threshold manually.
Login in at https://manage.myhosting.com and choose
the Subscription you want to manage from the drop-down list in the top right
corner. If you only have one subscription, it will be selected automatically.
Click on the
"Anti-Spam" tab, and in the frame you will be automatically logged in
to SpamExperts. Or if you are an End User, click on the "Open" link
to log into the spam panel.
Click on "Report
spam" or "Report not spam".
Before you can report and
email, you must first save it from your email client into .EML format. Please
note that not all email clients support .EML format, but some like Windows Mail
and Thunderbird do.
As an alternative, a more convenient way to
report spam is using one of the available Add-ons or Plugins. The following
plugins are currently available.
These add-ons will allow you to report
emails as Spam, but do not support reporting as Not-Spam.