Blackberry Desktop Redirection
AuthorKonrad Majkut Article Reference NumberAA-00822 Views3716

Clarification of BIS and BES

The instructions below outline how to set up the Desktop Redirector for your BlackBerry device. These instructions do not require you to use our BlackBerry Enterprise Server service. This method is the free alternative to solutions like BES.

If you require more information about our BES service, please refer to our website or to the BlackBerry Enterprise Service Wiki Category.

Configuration of BlackBerry Desktop Redirection

Using your BlackBerry Web Client account, you can add or remove the email accounts that you want to work with your BlackBerry device, including your Hosted Exchange Email account. Once your BlackBerry is properly configured to redirect email, your desktop will act as the communication hub between your BlackBerry and your corporate email. BlackBerry pulls email from these email accounts into your web client's inbox. BlackBerry then redirects messages, pushing email to your BlackBerry device. To set up your Blackberry device to check your Hosted Exchange, please follow the instructions provided below:

Configuring the BlackBerry Web Client to forward messages to your BlackBerry device:

Step 1: BlackBerry Desktop Manager

To start, you need to have installed the latest version of the BlackBerry Desktop Manager which is included with the CD that comes with your device, or can be downloaded from the Support section of your service provider (For Example: Verizon Wireless, T-Mobile, Rogers, Vodafone, etc).

Service providers:

Rogers – BlackBerry Customer Support
T-Mobile – BlackBerry Customer Support
Verizon Wireless – BlackBerry Customer Support
Vodafone – BlackBerry Customer Support

If you already have the BlackBerry Desktop installed, or do not need to download an updated version of the software, and the ‘Email Redirection Option’ already exists skip to Step 3.

Step 2: Setup

  • If you already have the latest version of the BlackBerry Desktop Manager, but the "Email Redirection Option" does not appear in the Desktop Manager window, you will need to re-run the setup program to install that feature. Follow the steps below. Otherwise, skip to Step 3.
  • Download the latest version of the BlackBerry Desktop Manager software from your telecommunication service provider. A list of a few known BlackBerry Service Providers is listed above.
  • Once downloaded, double click on the file to begin the installation process.
  • You will be prompted with a window entitled Email Integration Options and three choices, "BlackBerry Enterprise Server" or "BlackBerry Desktop Redirector" and "BlackBerry Web Client". To enable the email synchronization described above, select "BlackBerry Enterprise Server or BlackBerry Desktop Redirector"
  • Wait until the software is fully installed before continuing to make any further configuration changes.
  • Once the installation is completed, you will be presented with the standard BlackBerry Desktop Manager window which has the option "Redirector Settings" prominently displayed along with all the standard options.
  1. Before clicking on Redirector Settings, place your BlackBerry device in the cradle and wait until synchronization is completed.
  2. Click on Redirector Settings.
  3. Follow the setup instructions which will ask you to provide the name of your email account you wish to configure.
  4. The software will attempt to establish a secure key that will be used to encrypt all data sent to your BlackBerry device.
  5. Once finished, you will need to exit the BlackBerry Desktop Manager and restart it for all the changes to take effect.

Step 3: Configuration

  • If you already have the "Redirector Settings" displayed in the BlackBerry Desktop Manager window, please follow the directions below to configure it:
  1. Open the BlackBerry Desktop Manager window by double clicking the icon.
  2. Double click on Redirector Settings.
  3. Click on Advanced and setup your email account information.
  4. Click on Apply and exit the "Redirector Settings" window.

NOTE: This feature will only work correctly if your desktop running the application is powered on, connected to the Internet at all times, and has the "Email Redirector" service running in resident memory. Otherwise, your email will not be redirected to and from your BlackBerry device.

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