Clarification of BIS and BES
The instructions below outline how to set up the Desktop Redirector
for your BlackBerry device. These instructions do not require you to use
our BlackBerry Enterprise Server service. This method is the free
alternative to solutions like BES.
If you require more information about our BES service, please refer to our website or to the BlackBerry Enterprise Service Wiki Category.
Configuration of BlackBerry Desktop Redirection
Using your BlackBerry Web Client account, you can add or remove the
email accounts that you want to work with your BlackBerry device,
including your myhosting.com Hosted Exchange Email account. Once your
BlackBerry is properly configured to redirect email, your desktop will
act as the communication hub between your BlackBerry and your corporate
email. BlackBerry pulls email from these email accounts into your web
client's inbox. BlackBerry then redirects messages, pushing email to
your BlackBerry device. To set up your Blackberry device to check your
myhosting.com Hosted Exchange, please follow the instructions provided
Configuring the BlackBerry Web Client to forward messages to your BlackBerry device:
Step 1: BlackBerry Desktop Manager
To start, you need to have installed the latest version of the
BlackBerry Desktop Manager which is included with the CD that comes with
your device, or can be downloaded from the Support section of your
service provider (For Example: Verizon Wireless, T-Mobile, Rogers,
Rogers – BlackBerry Customer Support
T-Mobile – BlackBerry Customer Support
Verizon Wireless – BlackBerry Customer Support
Vodafone – BlackBerry Customer Support
If you already have the BlackBerry Desktop installed, or do not
need to download an updated version of the software, and the ‘Email
Redirection Option’ already exists skip to Step 3.
Step 2: Setup
- If you already have the latest version of the BlackBerry Desktop Manager, but the "Email Redirection Option" does not
appear in the Desktop Manager window, you will need to re-run the setup
program to install that feature. Follow the steps below. Otherwise,
skip to Step 3.
- Download the latest version of the BlackBerry Desktop Manager
software from your telecommunication service provider. A list of a few
known BlackBerry Service Providers is listed above.
- Once downloaded, double click on the file to begin the installation process.
- You will be prompted with a window entitled Email Integration Options
and three choices, "BlackBerry Enterprise Server" or "BlackBerry
Desktop Redirector" and "BlackBerry Web Client". To enable the email
synchronization described above, select "BlackBerry Enterprise Server or
BlackBerry Desktop Redirector"
- Wait until the software is fully installed before continuing to make any further configuration changes.
- Once the installation is completed, you will be presented with the standard BlackBerry Desktop Manager window which has the option "Redirector Settings" prominently displayed along with all the standard options.
- Before clicking on Redirector Settings, place your BlackBerry device in the cradle and wait until synchronization is completed.
- Click on Redirector Settings.
- Follow the setup instructions which will ask you to provide the name of your email account you wish to configure.
- The software will attempt to establish a secure key that will be used to encrypt all data sent to your BlackBerry device.
- Once finished, you will need to exit the BlackBerry Desktop Manager and restart it for all the changes to take effect.
Step 3: Configuration
- If you already have the "Redirector Settings" displayed in the BlackBerry Desktop Manager window, please follow the directions below to configure it:
- Open the BlackBerry Desktop Manager window by double clicking the icon.
- Double click on Redirector Settings.
- Click on Advanced and setup your email account information.
- Click on Apply and exit the "Redirector Settings" window.
NOTE: This feature will only work correctly if your
desktop running the application is powered on, connected to the Internet
at all times, and has the "Email Redirector" service running in
resident memory. Otherwise, your email will not be redirected to and
from your BlackBerry device.