The Hosting News report many businesses depending on advanced virtual server hosting plans, including dedicated, cloud-based VPS and traditional virtual private servers, have become so confident in their hosting providers that they have almost no idea of how the vendor's data center functions.
The report said having an intimate understanding of the data center can serve businesses well because it can develop their understand of services and improve customer service.
Businesses that know how a data center functions on a day-to-day basis can gain a clearer understanding of where there money is going by seeing first-hand what it takes to power, cool and maintain the racks of servers in the building, the report said.
Visiting the data center can also improve relationships, as the company will be able to attach a face and personality to the professionals that maintain devices. According to the report, this can have a significant impact on customer service because it makes it easier for companies to communicate with technical support personnel.
An earlier report from the Hosting News said virtual server hosting and other outsourced IT services can provide a huge boost to businesses because they allow them to move their internal operations off-site, reducing both capital and operating costs.