Companies are starting to get their feet under them when it comes to virtualization, and that means that they’re able to know a good deal when they see one, avoid products they don’t need and are starting to find the number of virtualized servers that works best for them. This, in turn, has led to companies looking forward to see if Unified Communications (UC) might be the next step in a complete virtual landscape.
UC is the merging of real-time and time-delayed communications services, such that all are under the auspices of a single provider. These are not a single service – as VoIP, email, SMS and phone communications cannot be provided under one unified architecture. They are a set of services that are intended to come from a single provider and allow for a consistent experience and toolset across a wide variety of applications, all with the same expectation for service and performance. For many companies, this represents a way to bundle all services under one umbrella, and can provide a number of reseller opportunities as well.
UC also claims to have a broader backup system than other virtualized environments, owing to consistent and constant communication on multiple levels, and advertises not only a high level of agility, but an ability to streamline that many companies are looking for. UC seems to be a perfect fit – but companies must be careful. Any unified options like this one will touch on a large amount of IT services, and prodding at one can produce a problem in another. Voice services can’t be disrupted, for example, simply because email needs a fix. While UC may be the next big thing in IT, companies need to be ready for it.