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Credit Card

Reference Number: AA-00572 Created: 2012-09-20 11:55 Last Updated: 2013-05-03 18:34 0 Rating/ 1 Voters

Update Credit Card

To update a credit card through our secure pages please follow the instructions provided below:

  1. Login to the Customer CP:
  2. Click on Account
  3. Click on Payment Methods
    • There is a button here that allows you to add a New Credit Card
    • Or you can click on an existing Payment method and modify the details.

Removing Credit Card from Account

Please contact Customer Support for further assistance. You can contact us via:



Credit Card Types

Currently we accept Visa, MasterCard and American Express.

Credit Card Declined

A credit card can be declined for multiple reasons. To correct the problem, please contact your credit card company. In some cases, credit card companies have become more cautious about internet-based transactions. These processes have been added to protect you, but in some cases can create inconveniences such as the need to verify some transactions. Contact your credit card company directly to discuss this situation. If the problem is related to verifying the transaction, explain who (SoftCom Inc.) is and verify that the transaction is valid. In some cases, you might need to authorize Internet-based mail orders to ensure that you are not inconvenienced in the future.

Canadian funds billed to American Express

Since we are based in Canada, American Express only allows us to charge our clients in Canadian funds. This is their policy, not ours. Once the transaction goes to the bank they will add the exchange rate. If this is a potential problem for you, you can either change your credit card to Visa or MasterCard, or pay by check, money order or Paypal.

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