Update Credit Card
To update a credit card through our secure pages please follow the instructions provided below:
- Login to the Customer CP: https://manage.myhosting.com
- Click on Account
- Click on Payment Methods
- There is a button here that allows you to add a New Credit Card
- Or you can click on an existing Payment method and modify the details.
Removing Credit Card from Account
Please contact Customer Support for further assistance. You can contact us via:
Credit Card Types
Currently we accept Visa, MasterCard and American Express.
Credit Card Declined
A credit card can be declined for multiple reasons. To correct the
problem, please contact your credit card company. In some cases, credit
card companies have become more cautious about internet-based
transactions. These processes have been added to protect you, but in
some cases can create inconveniences such as the need to verify some
Contact your credit card company directly to discuss this situation. If
the problem is related to verifying the transaction, explain who
myhosting.com (SoftCom Inc.) is and verify that the transaction is
valid. In some cases, you might need to authorize Internet-based mail
orders to ensure that you are not inconvenienced in the future.
Canadian funds billed to American Express
Since we are based in Canada, American Express only allows us to
charge our clients in Canadian funds. This is their policy, not ours.
Once the transaction goes to the bank they will add the exchange rate.
If this is a potential problem for you, you can either change your
credit card to Visa or MasterCard, or pay by check, money order or