Creating an Email Address
AuthorKonrad Majkut Article Reference NumberAA-04906 Views1494



Creating an Email Address


One of the first things you will want to do, either if you are moving to us or if you are starting new, is to create email accounts.  You will need to create email accounts before you will be able to send or receive emails using that address.  You should set up your email addresses with your mail clients only after they are created. If you are moving from an existing service, you should create your addresses prior to moving the domain; this will ensure you do not lose any mail in the transition.

Create the address


First log in to your Control Panel at and choose your subscription from the Select Subscription drop-down list on the upper right.

Now choose the black Exchange Email tab up top.

Now you will see a list of your existing addresses if you have any; if not, you can still click on the Add New Mailbox button on the top of the list.

Once you click this button you will be presented with a form to fill out.  Most of the fields are self-explanatory, but you should take note of the domain name drop-down list.  Please ensure you have the correct domain selected when creating the address; this becomes important if you have multiple domains. If you only have one domain, it will be selected here by default.

Once you click on Next, you will be asked for the mail template you wish to use. This refers to the type of email plan you will be setting up. You will see the resourced you have signed up with listed here. Templates not available to you will not be listed for you to select.

Finally, you will be presented with a confirmation page that details what you have selected and the available features, if you don’t see the feature you were looking for, you can always upgrade and change the account later.


When this is done I will have the very bizarre email address of that I can use to send and receive from


Now that you have created a new email user, you can start using it right away at, or you can configure it in your favourite mail client. See the starter guide for configuring your mail for help with making that connection.

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