Operations, IT and Technical Support Templates

The following SharePoint application templates have been designed for use by your Operations, IT or Technical Support staff to help provide them with the information they need to get their jobs done. These templates help organize bugs, tasks, knowledge base articles, FAQs and other information that is needed to provide the answers and solutions that they may need at a moment’s notice. And the customization features available within SharePoint allow you to further personalize these templates to provide exactly what your team needs.

Bug Database

The Bug Database application template helps development teams collect and track information about bugs in their code. The template allows bugs to be logged with information such as reproduction steps, category, comments, priority and severity of the bug. Bug categories can specify category owners so users can quickly determine the appropriate bug owners.

To view this sample site with read-only access, please enter the username demo@mysharepoint.org with password testing when prompted.

Call Center

The Call Center application template helps teams manage the process of handling customer service requests. The application template helps teams manage service requests from issue identification to cause analysis and resolution. Role-based dashboards display relevant information for each service request and a knowledge base can help track related documents and items previously used to solve past call center issues. Management focused dashboards track performance with metrics such as average resolution time and service request performance history.

Help Desk

The Help Desk application template helps teams manage the process of handling service requests. Team members use the application template to identify a service request, manage identification of the root cause and track solution status. The application template provides role-based dashboards displaying information relevant to customer service representatives and managers, including performance history.

To view this sample site with read-only access, please enter the username demo@mysharepoint.org with password testing when prompted.

IT Team Workspace

The IT Team Workspace application template helps teams manage the development, deployment, and support of software projects. The application template allows users to update information on projects, tasks, issues, milestones, and bugs. It also includes help desk functionality, making it easy for team members to guide service requests from initiation to resolution. Role based dashboards provide relevant information to team members, such as unassigned tasks and performance history.

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