Custom VPS Hosting Plans

What is included with VPS Expert Support?

Expert support is provided free of charge to ensure the highest quality of service for your VPS and applies to plans that include Plesk or cPanel only.


100% Uptime Guarantee
Patching & Security Updates / AuditSecurity patching and maintenance of the host machine which may or may not include patching of related in VPS software such as Virtuozzo containers by virtue of host updates.
HARDWARE SUPPORT
Monitoring & Security AuditOur team of highly trained professionals is working around the clock monitoring and assessing our servers to the latest standards and will notify you should there be any concerns.
Disaster RecoveryDisaster recovery of the host machine should there occur unforeseeable down damage or data loss. This includes natural disasters or other circumstances that may cause physical damage or corruption of the data center on a large scale.
Slowness & Load IssuesShould you experience load issues or you find your VPS is sluggish we will investigate your VPS is performing optimally for the load that is placed on it and will recommend areas for optimization.
PRE-INSTALLED SOFTWARE SUPPORT*
Email / DNS / Website Config *We're available 24/7 to help you understand email/dns and basic website configurations through our powerful control panel suites including Plesk and cPanel.
Software Upgrades & OS Reinstall *These upgrades are limited to those available through the default repositories as compatible with Parallels Virtuozzo or Hyper-V Windows.
Backup & Firewall Setup / Config *Should you have any trouble understanding how to modify your firewall or backup configurations, weï¿½re available to help 24/7.
Control Panel Updates *Assist in updating the provided Control Panel software including Plesk, cPanel and more!
3rd PARTY APPLICATIONS**
Basic Website Troubleshooting***Includes general troubleshooting of control panel configuration and website code testing against known compatible standard configurations for the typ e of website including html, css, and basic javascript/asp/asp.net/php and Perl.
Package Installations (yum/apt-get) **We can show you just how easy it is to add repositories and manage your installed applications on Virtuozzo Linux!
Manual Installation/Setup/Configuration***	See Guru Service Plans
Integrations into provided software***	See Guru Service Plans
VPS Root/Apache/IIS Customizations***	See Guru Service Plans

For additional details, see our Support Guidelines!

Disclaimers

*Preinstalled Software support requires a VPS with a Control Panel installed by myhosting.com including Plesk or cPanel.

**ï¿½3rd Party Applicationsï¿½ include any application that is not directly offered by myhosting.com within the VPS plan purchased. This includes any custom built application or that created by a third party.

***Support is offered to assist users in known circumstances and under defined configurations. While Managed support can be applied to correcting issues, myhosting.com may require that a system be restored or recreated to a default setup in order to achieve the agreed upon configuration. myhosting.com reserves the right to refuse to provide Managed Support outside of circumstances outlined above.

Virtuozzo Linux VPS						Hyper-V Windows VPS
	CentOS CentOS 6.x - FREE!		Ubuntu Ubuntu - FREE!		Debian Debian 6.x - FREE!		Windows 2008 R2 Standard Edition Windows Server 2008 R2 - $30 /mo		Windows 2012 Standard Edition Windows Server 2012 - $41 /mo

Custom VPS

Control Panel & Billing Software Options

Virtuozzo & Hyper-V Options

Hardware & Network

Support & Backups

	Fully Upgradeable!
	Root Anywhere Access
	24/7 Expert Support


	USA - NY		Canada - ON